Part-Time Rehoming Receptionist — Animal Care

Animal Welfare League Qld; Brisbane; On-site; AUD 32,000 - 46,000; Part time

Job summary

Animal Welfare League Queensland (AWLQ) is seeking a part-time Rehoming Receptionist for our Willawong Rehoming Centre, working 20 hours across three days per week on a fixed-term 6-month contract.

You will deliver high-quality customer service to clients and their animals, assist with appointment setting, invoicing, and general administrative tasks, and support the Rehoming team in a fast-paced, community-facing environment.

Qualifications

• Current Driver’s Licence.
• Strong experience in a high-volume customer service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).
• Experience with Local Governments, particularly council local laws - Desirable.
• Police clearance check

Responsibilities

• Answer incoming calls with strong professionalism and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals.
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Complete a variety of general administrative duties
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

Skills

Customer service

Administration

Reception

Communication

Attention to detail

Tools

Microsoft Office

Job description

Animal Welfare League Queensland (AWLQ) is seeking a part-time Rehoming Receptionist for our Willawong Rehoming Centre, working 20 hours across three days per week on a fixed-term 6-month contract.

You will deliver high-quality customer service to clients and their animals, assist with appointment setting, invoicing, and general administrative tasks, and support the Rehoming team in a fast-paced, community-facing environment.