Front Office Attendant

Bannisters; Soldiers Point; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounts across properties

Employee assistance program

Career development opportunities

Job summary

Bannisters Port Stephens is seeking a casual Front Office Attendant to warmly welcome guests, assist with check-in/out, and deliver seamless service in a vibrant coastal setting.

You’ll manage guest queries via phone and email, finalize bills, and help with reservations while maintaining exceptional guest relationships. Flexibility for weekends/evenings/public holidays is needed.

Qualifications

• Prior experience as a receptionist or front office attendant (essential).
• Strong numerical and administrative skills with attention to detail.
• Excellent communication and interpersonal skills for guests and team.
• Flexibility to work weekends, evenings, and public holidays.

Responsibilities

• Deliver the welcome and farewell with check-in/out assistance.
• Finalise guest bills and process payments accurately.
• Handle pre-arrival calls and respond to guest queries by phone/email.
• Assist with reservations and liaise with other departments for seamless service.

Skills

Guest service mindset

Communication skills

Multitasking

Calm under pressure

Attention to detail

Tools

PMS

Booking systems

Microsoft Office

Job description

Love creating unforgettable guest experiences? Bannisters Port Stephens is seeking casual Front Office Attendants (min. 20 hrs per week) who thrive on delivering warm welcomes, seamless check-ins, and exceptional service that makes every stay memorable.

If you're passionate about hospitality, enjoy working in a vibrant coastal setting, and want to be part of a supportive, guest-focused team, we'd love to hear from you!

About Bannisters Port Stephens

Located on Soldiers Point peninsula, the latest addition to the Bannisters portfolio is an ode to the glamour days of luxury hotels from the sixties and seventies. We have a range of rooms designed for calm and relaxation with either treetop or ocean views. Close to neighbouring Nelson Bay, Bannisters Port Stephens is surrounded by water and a natural koala habitat making it the perfect location for a secluded getaway. You will be joining a strong, enthusiastic team who are striving to excel and position Bannisters Port Stephens as a flagship in the region.

The role and key duties

• Deliver the perfect welcome and farewell by assisting guests with check-in and check-out;
• Finalise guest bills and process payments accurately;
• Handle pre-arrival calls and respond to guest queries via phone and email;
• Surprise and delight guests by anticipating their needs and personalising their stay;
• Build and maintain positive guest relationships to ensure repeat visits;
• Assist with reservations and liaise with other departments to ensure seamless service.

Essential criteria required to be considered

• Prior experience as a receptionist, hotel front office attendant, or similar role (essential);
• Strong numerical and administrative skills with attention to detail;
• Excellent communication and interpersonal skills to engage with guests and team members;
• Ability to multitask and remain calm under pressure in a fast-paced environment;
• Experience with PMS and end-of-day reconciliation (preferred);
• Tech-savvy with confidence using booking systems and Microsoft Office Suite;
• A proactive, solutions-focused approach with a genuine passion for hospitality;
• Flexibility to work weekends, evenings, and public holidays as required.

Salter Brothers HospitalityBenefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).