Receptionist | Specialist Oncology Treatment Centre

EPHealthcare; Adelaide; On-site; AUD 48,000 - 62,000; Full time

Job summary

EPHealthcare in Adelaide is seeking a compassionate Receptionist to join our specialist oncology treatment centre. You will be the first point of contact for patients, families and healthcare professionals, delivering a warm, professional and supportive experience.

Reporting to the Practice Manager, you will provide front-of-house customer service and essential administrative support, including appointment coordination, billing and confidential records management.

Qualifications

• Previous reception, medical administration or customer service experience.
• Exceptional communication and interpersonal skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy.
• Confidence using practice management systems and Microsoft Office.
• A professional, empathetic and patient-centred approach.

Responsibilities

• Welcome patients, families and visitors with warmth, professionalism and compassion.
• Manage incoming telephone calls and enquiries efficiently.
• Coordinate patient appointments, cancellations and rescheduling.
• Support patient admissions and discharge processes.
• Process billing, payments and receipting accurately.
• Maintain confidential patient records and documentation.
• Provide administrative support to clinicians and allied health professionals.
• Manage referrals and new patient administration.
• Liaise with referrers, specialists and external healthcare providers.
• Support day-to-day reception operations and quality improvement initiatives.

Skills

Customer service

Communication

Organisational skills

Empathy

Attention to detail

Tools

Practice management systems

Microsoft Office

Job description

• Customer Service, Admin Support in a oncology-focused Treatment Centre


• A Vital Role in Creating a Warm, Professional, Supportive Experience


• Call Deb Buch 0418 656 338 for more Information

Receptionist | Specialist Oncology Treatment Centre

We are seeking a compassionate and highly organised Receptionist to join our dedicated team in Adelaide. As the first point of contact for patients, families and healthcare professionals, you will play a vital role in creating a warm, professional and supportive experience for every person who engages with our service.

About Us
We are a specialist cancer care organisation committed to improving the health outcomes of people living with cancer. Our multidisciplinary team works collaboratively to provide exceptional care, support and service throughout the patient journey.

Our Mission To improve the health outcomes of people with cancer.

Our Vision For our model of care to become a standard part of cancer treatment across Australia.

Our Values Care
Care is central to everything we do. We care for our patients, each other and the work we deliver every day.

About the Role Reporting to the Practice Manager, you will be responsible for delivering outstanding front-of-house customer service and administrative support within a specialist oncology-focused treatment centre.

This is a rewarding opportunity for someone who combines professionalism, empathy and attention to detail, and who is passionate about making a genuine difference in the lives of people affected by cancer.

Key Responsibilities

• Welcome patients, families and visitors with warmth, professionalism and compassion


• Manage incoming telephone calls and enquiries efficiently


• Coordinate patient appointments, cancellations and rescheduling


• Support patient admissions and discharge processes


• Process billing, payments and receipting accurately


• Maintain confidential patient records and documentation


• Provide administrative support to clinicians and allied health professionals


• Manage referrals and new patient administration


• Liaise with referrers, specialists and external healthcare providers


• Support day-to-day reception operations and quality improvement initiatives

About You To be successful, you will bring:

• Previous reception, medical administration or customer service experience


• Exceptional communication and interpersonal skills


• Strong organisational and time management abilities


• High attention to detail and accuracy


• Confidence using practice management systems and Microsoft Office


• A professional, empathetic and patient-centred approach


• The ability to manage sensitive situations with discretion


• A collaborative and positive attitude

Previous experience within oncology, specialist healthcare, medical reception, allied health or private practice environments will be highly regarded.

Why Join Us?

• Be part of a purpose-driven organisation making a meaningful impact in cancer care


• Join a supportive, collaborative and values-led team


• Work in a modern and professional healthcare environment


• Access ongoing training and professional development opportunities


• Play an important role in enhancing the patient experience and improving outcomes

www.ephealthcare.com.au Follow us on LinkedIn: EPHealthcare

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Receptionist | Specialist Oncology Treatment Centre SA, AU