Medical Receptionist

Cancer Care Associates; Sutherland Shire Council; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

5 weeks annual leave pro-rata

Lunch & Learn sessions

Professional development opportunities

Job summary

Cancer Care Associates in Miranda is seeking a dedicated Medical Receptionist for a permanent part-time role (22.5 hours/week, Tue–Thu). The successful candidate will welcome patients, manage appointments, and support clinical staff in a fast-paced oncology setting.

Ideal applicants have prior experience in medical practices, familiarity with Medicare/Private Health Insurance, and strong organisation and communication skills to ensure a smooth patient experience and accurate data handling.

Qualifications

• Previous experience in a medical practice, hospital or oncology setting.
• Experience with Medicare, DVA and Private Health Insurance.
• Excellent organisational and time management skills.
• Strong verbal and written communication skills.
• Ability to confidently use multiple software systems.

Responsibilities

• Greet patients, answer calls, manage correspondence and schedule appointments.
• Process billing, data entry and maintain patient records.
• Liaise with hospitals, specialists and allied health professionals.
• Support doctors/nurses and assist allied health staff.
• Provide a high level of customer service and ensure patients feel welcomed and cared for.

Skills

Customer service

Multitasking

Team player

Adaptability

Attention to detail

Verbal & written comms

Tools

MS Word

MS Excel

Job description

CARE isn't just in our name - it's how we work, every day.

Join the Australian HR Awards Employer of Choice Finalist - 100–999 employees!

At our South Side Cancer Care Centre in Miranda, we are seeking a dedicated and patient-focused Medical Receptionist to join our team in a permanent part-time position, working Tuesday, Wednesday and Thursday (22.5 hours per week).

This is an opportunity to join a passionate and collaborative team committed to providing high-quality cancer care to patients and the local community.

As a Medical Receptionist, you will play an important role in creating a welcoming and supportive experience for our patients while ensuring the smooth day-to-day operation of the Centre. The role reports directly to the Centre Manager.

What’s Involved

• Patient liaison: Welcoming patients, answering telephone enquiries, managing correspondence and scheduling appointments.
• Patient administration: Processing billing, completing accurate data entry and maintaining patient records using our electronic medical record systems.
• Liaising with hospitals, specialists and allied health professionals.
• Supporting doctors and nurses and assisting allied health staff in delivering patient care.
• Providing a high level of customer service and ensuring patients feel welcomed, supported and well cared for throughout their experience with us.

Who You Are

• Compassionate, empathetic and genuinely patient-focused.
• Friendly, professional and confident when interacting with patients and healthcare professionals.
• Able to multitask, prioritise competing demands and remain calm in a busy environment.
• A strong team player who enjoys working collaboratively.
• Adaptable and willing to learn new systems and processes.
• Flexible and willing to assist with leave coverage when required.

What You Bring

• Previous experience in a medical practice, hospital or oncology setting is highly regarded.
• Experience with Medicare, DVA and Private Health Insurance.
• Excellent organisational and time management skills.
• Strong verbal and written communication skills.
• Ability to confidently use multiple software systems, with proficiency in Microsoft Word and Excel.
• Knowledge of medical terminology.
• Strong attention to detail and accurate data entry skills.
• The ability to build and maintain positive relationships with patients and key stakeholders.

What We Offer

• Permanent part-time employment – Tuesday to Thursday, 22.5 hours per week.
• Competitive salary and benefits package.
• 5 weeks of annual leave pro-rata.
• A collaborative and supportive team environment, including monthly Lunch & Learns.
• Professional development opportunities.
• Annual Staff Conference and Staff Awards.
• The opportunity to contribute to a leading-edge cancer care organisation and make a meaningful difference to patients and their families.

About Cancer Care Associates

Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalised care, ensuring that patients receive rapid access to treatment. With expansion plans across New South Wales, including new centres in Taree, Moreton Bay and new development plans for Queensland which include our recently-opened Noosa site, we are committed to making cancer care accessible and affordable across both metropolitan and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.