Medical Receptionist

Cancer Care Associates; Perth; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

5 weeks annual leave (pro-rated)

No shiftwork and stable hours

Professional and career development

Annual staff conference and awards

Job summary

Cancer Care Associates in West Perth, WA, is seeking a dedicated Medical Receptionist for a permanent part-time role (0.5 FTE). You will welcome patients, manage appointments, handle billing and data entry in Episoft and Genie, and support the clinical team in a fast-paced cancer care environment.

Applicants with experience in haematology/oncology administration, strong customer service and teamwork skills, and proficiency in Genie software are encouraged to apply.

Qualifications

• Experience in haematology/oncology administration preferred.
• Strong customer service and communication skills.
• Ability to multitask in a busy clinical setting.

Responsibilities

• Welcoming patients and scheduling appointments.
• Billing and data entry in Episoft and Genie systems.
• Liaising with hospitals, specialists, and allied health staff.
• Support doctors and nurses in delivering patient care.

Skills

Haematology/Oncology administration

Empathy and patient-focused

Multitasking

Customer service excellence

Tools

Genie software

Job description

CARE isn't just in our name - it's how we work, every day.

Join the Australian HR Awards Employer of Choice Finalist - 100–999 employees!

At our state-of-the-art Western Haematology and Oncology Clinics (WHOC) in West Perth, we are seeking a dedicated and patient-focused Medical Receptionist to join us in a permanent part-time position at 0.5 FTE. The role will generally be worked across Monday, Wednesday and alternate Fridays during normal business hours, with some flexibility around working days.

This role will support our passionate and dynamic team in delivering high-quality cancer care services to the local community. As part of a patient-centric organisation, you will play a crucial role in ensuring smooth clinic operations and exceptional care for our patients.

Key Responsibilities

We are looking for an enthusiastic and motivated individual, ideally with experience in haematology/oncology administration. You’ll support our passionate and dynamic team in delivering high-quality cancer care to the local community. In this patient-focused role, you’ll play a key part in ensuring smooth clinic operations and exceptional experiences for our patients.

What's Involved

Your responsibilities will include:

• Patient liaison : Welcoming patients, answering calls, managing correspondence, and scheduling appointments.
• Patient administration : Billing, accurate data entry in our e-management system (Episoft and Genie), and managing records.
• Liaising with hospitals, specialists, and allied health professionals.
• Supporting doctors, coordinating with nurses, and assisting allied health staff in delivering patient care.

Who You Are

• Demonstrated ability to work with empathy and compassion.
• Demonstrated ability to multitask.
• Passionate about delivering outstanding customer service.
• Experience in a hospital or day hospital setting is desirable.
• Comfortable working in a collaborative team environment.
• Essential: Specialist practice experience and proficiency in Genie software.

What You Bring

• Experience in a medical practice or oncology setting is highly regarded.
• Familiarity with Medicare, DVA, and Private Health Insurance.
• Well-developed organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to use multiple software systems and proficient in Word and Excel.
• Knowledge of medical terminology.
• Ability to build and maintain strong relationships with key stakeholders.

What We Offer

• Permanent part-time position at 0.5 FTE
• No shiftwork and stable hours during normal business hours.
• A growing company with a supportive and collaborative culture.
• Competitive salary and benefits package, including 5 weeks of annual leave (pro-rated for part-time).
• Professional and career development opportunities.
• Annual multi-day Staff Conference and Staff Awards.
• The chance to be part of a leading-edge cancer care centre delivering high-quality patient care to the local community.

About Cancer Care Associates

Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalised care and rapid access to treatment.

With centres across New South Wales, WA and Queensland, we are dedicated to making cancer care accessible and affordable across both metropolitan and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.