Receptionist

The Eastern Golf Club; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff benefits

Job summary

The Eastern Golf Club in Melbourne, Victoria, invites a friendly Receptionist to be the welcoming face of the Club, handling member and guest interactions at the front desk.

You will work with administration, golf and hospitality teams, manage calls and enquiries, bookings, payments, data entry, and assist with events, ensuring an outstanding member experience in a private club setting.

Qualifications

• Previous experience in reception, administration, hospitality, customer service or a similar role
• Excellent communication and interpersonal skills
• A friendly and approachable personality
• Strong attention to detail and organisational skills
• The ability to multitask and remain calm in a busy environment
• A professional presentation and positive attitude
• The ability to work independently as well as part of a team
• A strong commitment to providing exceptional member and guest service
• Experience within a golf club, hotel or hospitality environment will be highly regarded, but is not essential.

Responsibilities

• Welcoming and assisting members, guests and visitors in a friendly and professional manner
• Answering and directing incoming telephone calls and enquiries
• Responding to member and visitor enquiries in person, by phone and email
• Managing reception and general administrative duties
• Assisting with member bookings, enquiries and Club information
• Supporting Club events, functions and member activities
• Processing payments and assisting with point-of-sale transactions
• Maintaining accurate records and completing general data entry
• Managing incoming and outgoing correspondence
• Assisting with member communications and administrative tasks
• Liaising with internal departments to ensure enquiries are followed through
• Maintaining a clean, organised and welcoming reception area
• Providing exceptional customer service that reflects the standards of the Club

Skills

Reception

Customer service

Administration

Hospitality

Job description

The Eastern Golf Club is seeking a friendly, professional and organised Receptionist to join our team and be the welcoming face of the Club.

Located in the Yarra Valley, Eastern Golf Club is a private members’ club offering an exceptional golf, hospitality and member experience. Following the reopening of our clubhouse, we are continuing to build our team and are looking for someone who takes pride in delivering outstanding service.

About the Role

As the first point of contact for our members, guests and visitors, the Receptionist plays an important role in creating a warm and professional experience from the moment people arrive at the Club.

Working closely with our administration, golf and hospitality teams, your responsibilities will include:

Welcoming and assisting members, guests and visitors in a friendly and professional manner

Answering and directing incoming telephone calls and enquiries

Responding to member and visitor enquiries in person, by phone and email

Managing reception and general administrative duties

Assisting with member bookings, enquiries and Club information

Supporting Club events, functions and member activities

Processing payments and assisting with point-of-sale transactions

Maintaining accurate records and completing general data entry

Managing incoming and outgoing correspondence

Assisting with member communications and administrative tasks

Liaising with internal departments to ensure enquiries are followed through

Maintaining a clean, organised and welcoming reception area

Providing exceptional customer service that reflects the standards of the Club

About You

We are looking for someone who is personable, reliable and genuinely enjoys working with people.

You will ideally have:

Previous experience in reception, administration, hospitality, customer service or a similar role

Excellent communication and interpersonal skills

A friendly and approachable personality

Strong attention to detail and organisational skills

The ability to multitask and remain calm in a busy environment

A professional presentation and positive attitude

The ability to work independently as well as part of a team

A strong commitment to providing exceptional member and guest service

Experience within a golf club, hotel or hospitality environment will be highly regarded, but is not essential.

What We Offer

The opportunity to join a well-established and progressive private members’ Club

A beautiful working environment in the Yarra Valley

A supportive and professional team

Variety in your day-to-day work

Opportunities to develop your skills and experience within the Club

Staff benefits and opportunities

The Person We Are Looking For

Most importantly, you will be someone who enjoys making people feel welcome.

You will understand that working at a private members’ club is about more than simply answering phones and completing administrative tasks, it is about building relationships, anticipating needs and contributing to an exceptional experience for our members and guests.

If you are enthusiastic, organised and passionate about delivering great service, we would love to hear from you.