Concierge / Customer Service Staff - Casual West HQ

West HQ; Australia; On-site; AUD 47,000 - 51,000; Full time

Job summary

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who greet and sign in our Members and Guests while providing key information and direction.

This role also involves ensuring RSA compliance when allowing entry to the venue, and requires exceptional communication and a friendly, helpful demeanour. Casual rate applies with penalties for evenings and weekends.

Qualifications

• Exceptional customer service ability, both face to face and over the phone.
• Experience in a face to face customer service role.
• General knowledge of hospitality industry is advantageous.
• Ability to be effective in peak periods and quieter periods.
• Ability to quickly learn about the organisation and its products and services.
• Must have RSA and RCG (or be willing to obtain one).
• Availability to work nights and weekends in addition to day shifts.

Responsibilities

• Meet, greet and sign-in members and guests at the venue.
• Provide information on events, activities and services.
• Ensure RSA compliance when allowing entry to the venue.
• Assist with directing guests and answering inquiries.

Skills

Customer service

Communication

Team work

RSA & RCG

Computer skills

Tools

MS Office

Job description

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you!

• Casual rate $34.96 p/hr (Monday - Friday)
• Evening & weekend penalty rates
• Complimentary daily meal
• Complimentary gym membership & staff benefits
• Free parking & uniform provided

About the role

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

West HQ is looking for the right person, someone who:

• Has a high level of customer service, excellent presentation and exceptional communication skills.
• Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
• Is a positive team player who strives to exceed customers expectations.

What will you need to be considered?

• Exceptional customer service ability, both face to face and over the phone
• Experience in a face to face customer service role
• General knowledge of hospitality industry is advantageous
• Ability to be effective in peak periods and quieter periods
• Ability to quickly learn about the organisation and its products and services
• Must have RSA and RCG (or be willing to obtain one)
• Availability to work nights and weekends in addition to day shifts