Receptionist - Physiotherapy Clinic

Switch Physiotherapy; Sydney; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Gifted birthday leave

Annual company celebration

Weekly mentoring by Admin Manager

Monthly in-house education and培训

Job summary

Switch Physiotherapy is seeking a friendly, dynamic receptionist to join our team in Sydney. You will be the first point of contact for clients, handling phone bookings, inquiries, and in-clinic interactions, while contributing to a welcoming, well-organized reception area.

Your role includes invoicing coordination, scheduling support, and upholding exceptional customer experiences across eight Sydney locations.

Qualifications

• A vibrant personality with the ability to hold meaningful conversations with Clients on the phone and in the waiting area.
• Make all clients feel welcomed and remembered.
• Organisation and planning skills to help the smooth running of the clinic.
• Demonstrates an ability to quickly and proficiently understand and absorb new information.

Responsibilities

• Manage the inbound phone calls from clients wanting to book appointments
• Manage the turnaround of clients calling to cancel or change an appointment
• Communicate the value of our services (in person and on the phone)
• Successfully handle price/money objections
• Successfully handle any objections to Plan of Care bookings
• Hold a lengthy (at least 15-20 minute) conversation with new clients on the phone ensuring that clients are committed and bought into our service
• Provide an exceptional waiting room environment for our clients that they'll look forward to coming back to
• Communicate with clients before, during and after appointments to ensure satisfaction is being achieved
• Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
• Organise and plan all practitioners schedules - maximising efficiency and revenue for the clinic
• Foster deep relationships with clients
• Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business

Skills

Customer service

Team coordination

Organization

Attention to detail

Proactive attitude

Communication skills

Initiative

Job description

Are you enjoying your job? Is there a better place to work?

First off, if you clicked on this ad because those two questions resonated with you, then the job you currently have is not for you.

The amazing part is that I have the solution! Being part of the Switch team

The Company

At Switch, we are health care professionals that get to do the one thing we love every day, help people! We have a unique way of combining our desire to help people, whilst being part of a team that has a high work ethic and a positive purpose.

We have eight Locations across Sydney, with an experienced team of Physiotherapists. Our group is a rapidly growing Allied Health Care provider that has been providing exceptional service to the community since 2015. Our focus is to provide a vibrant and positive experience for each patient and ensure they get out of pain and back to doing the things they love.

We are looking for a friendly, dynamic and enthusiastic Receptionist, passionate about customer service and team organisation.

About the Role

You will have an opportunity to contribute to the shape and success of the Rouse Hill clinic whilst still having the support and collaboration of a large, experienced team across four other clinics.

You will be responsible for a variety of duties such as:

• Manage the inbound phone calls from clients wanting to book appointments
• Manage the turnaround of clients calling to cancel or change an appointment
• Communicate the value of our services (in person and on the phone)
• Successfully handle price/money objections
• Successfully handle any objections to Plan of Care bookings
• Hold a lengthy (at least 15-20 minute) conversation with new clients on the phone ensuring that clients are committed and bought into our service
• Provide an exceptional waiting room environment for our clients that they'll look forward to coming back to
• Communicate with clients before, during and after appointments to ensure satisfaction is being achieved
• Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
• Organise and plan all practitioners schedules - maximising efficiency and revenue for the clinic
• Foster deep relationships with clients
• Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business

The ideal candidate will have:

• A vibrant personality with the ability to hold meaningful conversations with Clients on the phone and in the waiting area
• Make all our clients feel welcomed and remembered
• Organisation and planning skills to help the smooth running of the clinic
• Demonstrates an ability to quickly and proficiently understand and absorb new information
• Attention to detail: does not let important details slip through the cracks
• Demonstrates tenacity and willingness to go the distance to getsomething done
• Acts without being told what to do. Brings new ideas to the company

Why join the Switch team?

The role has many benefits and perks including:

• Work in an amazing culture with a supportive team spanning across 8 locations around Sydney (Penshurst, Maroubra, Concord, Lane Cove, Rouse Hill, Menai, Gladesville and Strathfield).
• Weekly Mentoring - provided by our Admin Manager
• Monthly in-house Education and training
• Gifted birthday leave
• Annual company celebration

Additional Information

At Switch Physiotherapy we ensure that our culture incorporates everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All of your information will be kept confidential according to equal employment opportunity guidelines.