Multisite Clinic Receptionist & Patient Concierge

Switch Physiotherapy; Sydney; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Gifted birthday leave

Annual company celebration

Weekly mentoring by Admin Manager

Monthly in-house education and培训

Job summary

Switch Physiotherapy is seeking a friendly, dynamic receptionist to join our team in Sydney. You will be the first point of contact for clients, handling phone bookings, inquiries, and in-clinic interactions, while contributing to a welcoming, well-organized reception area.

Your role includes invoicing coordination, scheduling support, and upholding exceptional customer experiences across eight Sydney locations.

Qualifications

• A vibrant personality with the ability to hold meaningful conversations with Clients on the phone and in the waiting area.
• Make all clients feel welcomed and remembered.
• Organisation and planning skills to help the smooth running of the clinic.
• Demonstrates an ability to quickly and proficiently understand and absorb new information.

Responsibilities

• Manage the inbound phone calls from clients wanting to book appointments
• Manage the turnaround of clients calling to cancel or change an appointment
• Communicate the value of our services (in person and on the phone)
• Successfully handle price/money objections
• Successfully handle any objections to Plan of Care bookings
• Hold a lengthy (at least 15-20 minute) conversation with new clients on the phone ensuring that clients are committed and bought into our service
• Provide an exceptional waiting room environment for our clients that they'll look forward to coming back to
• Communicate with clients before, during and after appointments to ensure satisfaction is being achieved
• Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
• Organise and plan all practitioners schedules - maximising efficiency and revenue for the clinic
• Foster deep relationships with clients
• Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business

Skills

Customer service

Team coordination

Organization

Attention to detail

Proactive attitude

Communication skills

Initiative

Job description

Switch Physiotherapy is seeking a friendly, dynamic receptionist to join our team in Sydney. You will be the first point of contact for clients, handling phone bookings, inquiries, and in-clinic interactions, while contributing to a welcoming, well-organized reception area.

Your role includes invoicing coordination, scheduling support, and upholding exceptional customer experiences across eight Sydney locations.