Receptionist Part-Time for Sydney CBD Physio & Pilates Practice

Bend and Mend; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Bend + Mend in Sydney's CBD is seeking a friendly, professional Part-Time Receptionist to join our Physiotherapy and Pilates practice. Based at Martin Place, this permanent role offers 15–20 hours per week with no weekend work.

You’ll warmly welcome patients, manage appointments, handle payments, and assist with general administration while contributing to a welcoming, team-focused environment. Prior reception or customer service experience is valued.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly and professional telephone manner.
• Strong computer and IT skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and stay organized in a busy environment.
• Professional and well-presented demeanor.

Responsibilities

• Welcoming and assisting patients warmly.
• Providing face-to-face, telephone and email communication.
• Managing appointments and updating bookings.
• Processing payments through EFTPOS and HICAPS.
• Maintaining patient records and general administration.
• Ordering and maintaining office supplies.
• Supporting Physiotherapists and team as required.

Skills

Excellent communication

Interpersonal skills

Friendly telephone manner

Strong computer skills

Attention to detail

Multitasking

Team player

Professional presentation

Tools

EFTPOS

HICAPS

Job description

Bend + Mend is a well-established, highly regarded Physiotherapy and Pilates practice in the heart of Sydney’s CBD. Established in 2003, we have built a strong reputation for providing high-quality, patient-focused care across Physiotherapy and Clinical Pilates.

We are looking for an enthusiastic, professional and friendly Part-Time Receptionist / Administration team member to join our tight-knit team of Physiotherapists and Front Office staff.

This is an excellent opportunity for someone who enjoys working with people, takes pride in providing exceptional customer service and would like to be part of a supportive and positive workplace.

The Position

We are offering a permanent part-time position of approximately 15-20 hours per week, based at our Martin Place clinic.

Reception coverage is shared between 8:00am and 6:00pm, Monday to Friday, with no weekend work.

The role offers flexibility around hours and provides the opportunity to develop your administration and customer service skills within a professional healthcare environment.

What You’ll Be Doing

As a Receptionist, your primary focus will be making sure every patient feels welcomed, valued and well cared for from the moment they contact us.

Your responsibilities will include:

• Warmly welcoming and assisting patients
• Providing friendly and professional face-to-face, telephone and email communication
• Managing appointments, including making and amending bookings
• Processing payments through EFTPOS and HICAPS
• Maintaining accurate patient and customer records
• Assisting with general administration and banking
• Ordering and maintaining office supplies
• Helping to maintain a welcoming, organised reception and office environment
• Supporting our Partners, Physiotherapists and wider team as required

About You

We are looking for someone who is warm, personable and genuinely enjoys helping people.

You will ideally have:

• Excellent communication and interpersonal skills
• A friendly and professional telephone manner
• Strong computer and IT skills
• Excellent attention to detail and accuracy
• The ability to multitask and stay organised in a busy environment
• The confidence to work independently while also being a strong team player
• A professional and well-presented manner
• Previous reception, administration or customer service experience
• Healthcare or Physiotherapy reception experience is advantageous, but personality, attitude and a genuine commitment to providing excellent customer service are just as important to us.

Why Bend + Mend?

At Bend + Mend, we believe that a great workplace is built around great people.

We are a close-knit and supportive team where our Physiotherapists and Front Office staff work together to provide an exceptional experience for our patients.

We value our people and provide:

• A friendly, supportive and collaborative team environment
• Regular in-house training and ongoing support
• Opportunities to develop your skills and take on additional responsibility
• Regular staff reviews and opportunities for professional growth
• A dedicated social committee and regular team events
• A welcoming, positive workplace where people genuinely enjoy coming to work

About Bend + Mend

Bend + Mend has been providing Physiotherapy and Pilates services in Sydney CBD since 2003.

Our clinical services include:

Sports Physiotherapy

Spinal Physiotherapy

Clinical Pilates

Women’s Health

Pre- and Post-Natal Care

Ergonomics

Our Martin Place Clinical Pilates studio is fully equipped with DMA Reformers, a full-size Trapeze, Balanced Body Wunda Chair and other specialty Pilates equipment.

Our clinic is located in the heart of Sydney CBD, close to Martin Place and Wynyard train stations and numerous bus routes. Enjoy your lunch break exploring Pitt Street Mall, relaxing by the harbour or taking a walk or run through the Royal Botanic Gardens.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What’s your expected annual base salary?
• How many years' experience do you have as a receptionist?
• How much notice are you required to give your current employer?

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