Junior Receptionist

Preston Physiotherapy; City of Melbourne; On-site; AUD 31,000 - 44,000; Part time

Job summary

Preston Physiotherapy in Melbourne is seeking an entry-level, in-person receptionist to join our private clinics. The role is part-time with immediate start and a structured 6-month training program.

You will greet patients, manage bookings, process payments, maintain records, and support physiotherapists in a busy clinic; previous reception experience is preferred but not essential. Pay starts at $26.97 per hour, with junior rates under 21 where applicable, and the role is aligned with the

Qualifications

• Strong communication and customer service skills.

Responsibilities

• Welcoming and assisting patients at reception
• Managing appointment bookings and enquiries by phone, email and in person
• Processing payments and private health insurance claims
• Maintaining accurate patient records
• Supporting physiotherapists with daily clinic operations
• Keeping the reception area professional, welcoming and organised in a fast-paced setting

Skills

Strong communication

Customer service

Calm under pressure

Reliability

Computer skills

Team player

Reception experience preferred

Cliniko / Xero knowledge

Tools

Cliniko

Xero

Job description

Private Physiotherapy Clinics | Immediate Start | Part-time

Are you friendly, organised and great at making people feel welcome? We’re looking for someone who can bring a positive attitude and keep things running smoothly in a busy clinic.

About Us

Preston Physiotherapy and Preston Pelvic Health are well-established private clinics providing high-quality, evidence-based physiotherapy care to the local community.

Our clinics support a diverse patient base and a team of experienced physiotherapists who value professionalism, teamwork and excellent patient service. Our reception team plays a vital role in the smooth running of the clinic and is often the first point of contact for our patients.

We pride ourselves on creating a welcoming, respectful and efficient environment for both patients and staff.

About the Role

This is an entry-level, in-person receptionist position aligned with Level 1 or Level 2 of the Health Professionals and Support Services Award.

Initial Shifts

• Every Monday, 3:30pm–8:00pm.
• For the first 3 months, the Monday shift will instead be 3:00pm–8:00pm.
• Additional paid training shifts will also be provided as required.

Additional Leave Coverage

Availability is also required for additional shifts on Monday, Wednesday and Thursday between 19 October and 31 October to provide leave coverage.

Progression

After the first month of training, there is an opportunity to increase to 2–3 shifts per week, subject to meeting performance requirements.

As part of this progression, additional shifts may include a Saturday shift every second week, 7:45am–2:00pm.

Immediate start required.

Key Responsibilities

• Welcoming and assisting patients at reception
• Managing appointment bookings and enquiries by phone, email and in person
• Processing payments and private health insurance claims
• Maintaining accurate patient records
• Supporting physiotherapists with daily clinic operations
• Keeping the reception area professional, welcoming and organised in a fast-paced setting

Training & Development

We provide a structured 6-month training program designed to support entry-level receptionists as they develop confidence and competence in the role.

The training is fast-paced and requires dedication, attention to detail and a willingness to learn.

This role provides a strong foundation for future development and progression, whether you choose to build a long-term career in healthcare administration or pursue another career path.

About You

• Strong communication and customer service skills
• The ability to remain calm, professional and organised in a busy clinic
• Reliability and punctuality
• Excellent computer skills and a willingness to learn practice management software
• A positive attitude and team-oriented approach
• A genuine interest in providing excellent customer service
• Previous reception or customer service experience is preferred but not essential for the right candidate
• Experience using Cliniko and/or Xero will also be advantageous

Availability Requirements

• Available for the Monday shift as outlined above
• Available for additional Monday, Wednesday and Thursday shifts between 19 October and 31 October
• Available for an in-person interview with Erin and Kaliopi on either Thursdays or Fridays

Pay & Conditions

• Part-time position
• Pay from $26.97 per hour. Junior rates apply for employees under 21, where applicable (potential increase from October 1st).
• Pay will be in accordance with the applicable Health Professionals and Support Services Award classification, including relevant age and experience provisions
• Paid training provided
• In-person role
• Australia work authorisation required

Recruitment Process

• 5-minute phone screening to assess suitability for the role
• 20–25-minute in-person interview with the Practice Manager and Senior Receptionist
• Trial shift for shortlisted candidates who progress beyond the interview
• Successful applicant will receive an offer following the trial shift and completion of the recruitment process