Receptionist / Operations Support

Ritchie Brothers Auctioneers; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid overtime

Tuition reimbursement

Private health insurance for family

Disability & life insurances

Catered meals at auction time

Training and development opportunities

International working environment

Employee stock purchase plan

Stable and growing organisation

Job summary

Ritchie Bros. Auctioneers is seeking a dynamic Receptionist/Operations Support Coordinator based at Yatala. You will be the first point of contact, manage calls, greet visitors, and provide essential administrative support to multiple internal teams.

Ideal candidates have 2+ years of receptionist experience, excellent communication, and strong MS Office skills. The role offers career development within a global company and a supportive, fast-paced environment.

Qualifications

• 2+ years of experience as a receptionist or office assistant.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and able to learn new systems.
• Accurate typing and data entry skills.
• Commitment to providing exceptional customer service.

Responsibilities

• Answer incoming calls.
• Greet customers and visitors and respond to enquiries.
• Deliver superior customer service to all customers.
• Collaborate with internal departments.
• Provide additional administrative support as needed.
• Handle incoming and outgoing courier packages and mail.
• Support event planning and function coordination.
• Order and maintain inventory of office supplies.
• Data entry of contracts, appraisals, etc., as required.
• Gain and apply knowledge of business processes to best support customers.

Skills

Customer service

Communication

Data entry

Typing

Multi-tasking

Attention to detail

Tools

Microsoft Office

Job description

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent.

Ritchie Bros. Auctioneers is looking for a dynamic, agile and experienced Receptionist/Operations Support Coordinator to join our team based at Yatala. As a Receptionist, you have a good understanding of administrative processes, general business operations and liaising with customers and visitors. Creating a positive first impressionis the number one priority for the person who fills this position.

The Opportunity

Our ideal candidate is energetic, motivated, and a highly organised team player with a strong customer focus.

In this role you’ll

• Answerincoming calls
• Greetcustomers and other visitors and respondto enquiries
• Ensure that superior customer service is delivered at all times to all customers
• Collaborate with internal departments successfully
• Provide additional administrative support as needed
• Handleincoming and outgoingcourier packages and mail
• Support event planning and function coordination
• Orderand maintaininventory of office supplies
• Data entry of contracts, appraisals etc as required
• Gain and apply knowledge in the processes of our business, in order to best support our customers both internally and externally

Here’s what you bring

• 2+ years' experience as a receptionist or office assistant
• Excellent written and verbal communication skills
• Excellent knowledge of and experience with Microsoft Office and the ability to learn new systems
• Accurate typing and data entry skills
• Proven commitment to providing exceptional customer service
• A friendly, outgoing personality and a pleasant phone manner
• Strong attention to detail, organised approachand ability to multi-task in a fast-paced environment
• A high degree of personal integrity and a strong work ethic
• You like to work hard, but still have fun on the job

What we offer

• Competitive base salary + paid overtime (double time)
• Tuition Reimbursement*
• Comprehensive Private Health Insurance for the whole family
• Insurances - Salary Continuance, Disability & Life
• Catered meals at auction time
• Development and training opportunities within a global well recognised business
• International working environment
• Employee Stock Purchase Plan
• Stable and growing organisation

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Throughour family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition.