Receptionist

Ritchie Brothers Auctioneers; Geelong; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Income protection

Life insurance

Share plan

Training

Gym membership

EAP

Job summary

Ritchie Brothers Auctioneers – Geelong VIC is seeking a Receptionist to deliver exceptional customer service and administrative support in a fast-paced office environment. You will manage a high-volume telephone switchboard, respond to customer enquiries, and guide customers through our services before, during and after auctions.

The successful candidate will be friendly, patient, and able to learn new software, maintaining a highly professional customer experience at all times.

Qualifications

• Previous experience in a customer-facing role.
• Proficient with computers and new software.
• Strong communication and interpersonal skills.

Responsibilities

• Operate a high-volume telephone switchboard and respond to inquiries.
• Explain bidding process and unreserved auctions to customers.
• Support auction registration and post-sale payment inquiries.
• Document interactions and maintain records.
• Provide general administrative support.

Job description

Ritchie Brothers Auctioneers – Geelong VIC

The Receptionist is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions. The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.

Key responsibilities

Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services.

Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect.

Support customers throughout the auction registration process, including assisting with registration for online bidding.

Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts.

Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services.

Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing.

Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience.

Provide general administrative and clerical support to the team as required.

Perform other duties and responsibilities as assigned.

About you

Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone.

Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools.

A genuine commitment to delivering exceptional customer service and creating positive customer experiences.

Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude.

A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.

What we offer:

A comprehensive benefits package with private health insurance for the whole family.

Income protection, TPD & Life Insurance.

Employee Share Purchase Plan available

Ongoing training, professional development, and tuition reimbursement*

Working within an international and growing organization

Gym membership reimbursement*

Access to our EAP (Employee Assistance Programme)