Receptionist I

Ritchie Brothers Auctioneers; Geelong; On-site; AUD 50,000 - 70,000; Full time

Job summary

Ritchie Bros. Auctioneers in Geelong, VIC is seeking a Receptionist 1 to deliver exceptional customer service and administrative support in a fast-paced office.

This role serves as the first point of contact for customers and supports them before, during and after auctions. You will manage a high-volume switchboard, answer inquiries, guide customers through the bidding and registration process, and coordinate post-sale activities while maintaining accurate records and a positive, professional

Qualifications

• Experience in a customer-facing role providing direct service to customers.
• Proficient with computers and quick to learn new software and tools.
• Strong communication and interpersonal skills for a fast-paced environment.

Responsibilities

• Operate a high-volume telephone switchboard and respond to customer enquiries.
• Explain the bidding process and unreserved auctions to customers.
• Assist with online registration and auction participation.
• Document and track customer interactions accurately in the system.
• Provide information on past and upcoming auctions and related services.
• Support post-sale accounts receivable enquiries and payment processing.

Skills

Customer service

Phone handling

Communication

Interpersonal skills

Job description

Ritchie Brothers Auctioneers – Geelong VIC

Full time

The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.

The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.

Key Responsibilities

• Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services.
• Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect.
• Support customers throughout the auction registration process, including assisting with registration for online bidding.
• Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts.
• Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services.
• Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing.
• Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience.
• Provide general administrative and clerical support to the team as required.
• Perform other duties and responsibilities as assigned.

Qualifications & Experience

• Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone.
• Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools.
• A genuine commitment to delivering exceptional customer service and creating positive customer experiences.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude.
• A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition.