Receptionist - Lake Bonney

Discovery Parks; Barmera; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks – Lake Bonney in Barmera, SA, is seeking a Front Office Receptionist to welcome guests and deliver outstanding service in a lakeside setting.

You will handle check-ins/outs, bookings, accounts, and guest information, while coordinating with housekeeping and park teams. The role suits customer-focused individuals with RMS experience and a positive, flexible attitude, including weekends and evenings.

Qualifications

• Front Office experience in hospitality is required.
• Guest-focused service delivery experience.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Excellent organization and attention to detail.
• Enthusiastic and positive attitude; adaptable to shifts.
• Willingness to work weekends and public holidays as needed.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Use RMS booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Provide guests with information about the property and local areas of interest.
• Handle day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organization

Positive attitude

Flexibility to work weekends/holidays/

Tools

RMS reservation system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Lake Bonney Located right on the lake’s edge in beautiful Barmera, our park offers a friendly team environment and a great work-life balance in a relaxed, riverside setting.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.