Receptionist/Concierge

MYER; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts

Learning and development

Lifestyle benefits

Job summary

MyerGroup's new Store Support Office in South Melbourne is seeking a dedicated Receptionist/Concierge to welcome visitors and support a cohesive workplace experience across brands. You will manage the concierge desk, greet guests, coordinate directions, and ensure security and access passes are issued efficiently.

Reporting to the Workplace Experience Manager, you will handle visitor management, help with mail, and assist in maintaining a safe, professional, and welcoming environment where teams

Qualifications

• Previous experience in a corporate reception, concierge, customer service, or front-of-house role.
• Experience supporting access management, parking administration, onboarding activities or other workplace operations, and associated technology, is advantageous.
• Exceptional customer service skills with a warm, professional and approachable manner.
• Highly organised with the ability to manage competing priorities and maintain attention to detail.
• Ability to work independently and take ownership of day-to-day responsibilities.
• Commitment to maintaining high standards of presentation, safety, security and workplace experience.

Responsibilities

• Create a professional first impression for all visitors, contractors and suppliers.
• Manage visitor arrivals and departures through visitor management systems and ensure a high standard of reception and lobby areas.
• Provide directions and wayfinding support to ensure a seamless onsite experience.
• Administer access passes, parking and lockers in line with security requirements.
• Support the broader Workplace Experience team, including mail room duties and other tasks as needed.

Skills

Customer service excellence

Communication skills

Organisational skills

Problem solving

Independent worker

Tools

Visitor management systems

Job description

MyerGroup brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at MyerGroup you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond

The People & Safety team is seeking a Receptionist/Concierge to be the welcoming face of MyerGroup’s new Store Support Office in South Melbourne. Our receptionist will play a key role in supporting the teams of Myer and Apparel Brands as they come together in the combined office.

As the first-person people see when they walk through the door, you will warmly welcome visitors and team members and bring our workplace to life through outstanding service. You'll also play a key role in ensuring our facilities are safe and seamless, helping to create an environment where people can do their best work and feel connected.

About the role:

Reporting to the Workplace Experience Manager, you will manage the day-to-day operation of the concierge desk including:

• Creating a professional first impression for all visitors, contractors and suppliers.
• Managing visitor arrivals and departures through visitor management systems, and making their visit memorable by ensuring reception, visitor and lobby areas are consistently presented to a high standard
• Providing clear directions, wayfinding support and general assistance to ensure a seamless onsite experience
• Administering access passes, carparking and lockers ensuring compliance with security requirements.
• Supporting the broader Workplace Experience team in delivering an exceptional experience to team members as required, including assisting in the mail room and with other activities as needed.

About you:

• Previous experience in a corporate reception, concierge, customer service, or front-of-house role
• Experience supporting access management, parking administration, onboarding activities or other workplace operations, and associated technology, is advantageous.
• Exceptional customer service skills with a warm, professional and approachable manner, including the ability to interact effectively with a diverse range of stakeholders.
• Highly organised with the ability to manage competing priorities, maintain attention to detail and be solutions-focused in a fast paced environment.
• Ability to work independently, exercise sound judgement and take ownership of day-to-day responsibilities.
• Commitment to maintaining high standards of presentation, safety, security and workplace experience.

Benefits to you:

We’re committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:

• Team member discounts:Generous discounts in-store and online
• Learning and development: Capability development workshops, succession planning, and internal career opportunities across MyerGroup brands.
• Lifestyle benefits: Employee Assistance Program (EAP),volunteer leave,discounted health insurance, gym memberships and novated leasing for eligible employees.

With more than 125 years of retail heritage, it’s an exciting time to join MyerGroup.

Your future starts here & help shape what’s next at Myer Group.