Customer Service Manager

MYER; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discounts

Volunteer leave

Parental leave

Lifestyle leave

Service awards

Job summary

Myer Canberra is seeking an experienced Retail Manager to lead customer-focused teams across departments, driving sales and delivering memorable shopping experiences. You will coach and empower staff, optimise operations, and model a high-performance culture aligned with Myer's strategic vision.

Join a dynamic leadership group with opportunities for career progression, store initiatives, and exclusive team benefits, including staff discounts and leave options.

Qualifications

• Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
• People leadership skills with a 'hands-on' approach are essential
• Demonstrated ability to lead teams, achieve targets and monitor KPI's
• Experience in performance management and getting the best from your teams will be highly regarded
• Customer focused with superior customer service skills
• Strong retail, financial and business acumen
• Excellent time management skills with the ability to prioritise and achieve within timelines

Responsibilities

• Manage the daily operations of your departments, driving customer satisfaction and financial performance
• Optimise team productivity by leveraging workforce management and further developing team member skills
• Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
• Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
• Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
• Maximise your time spent within your departments to lead and manage your teams and gain customer insights

Skills

People leadership

KPI targets

Customer service

Time management

Financial acumen

Job description

Be part of a dynamic environment at Myer Canberra.

Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.

Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable customer experiences. Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.

Working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.

• Showcase your customer service excellence by leading team performance
• Opportunities for succession planning and career development
  

About The Role:

• Manage the daily operations of your departments, driving customer satisfaction and financial performance
• Optimise team productivity by leveraging workforce management and further developing team member skills
• Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
• Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
• Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
• Maximise your time spent within your departments to lead and manage your teams and gain customer insights
  

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
• People leadership skills with a 'hands-on' approach are essential
• Demonstrated ability to lead teams, achieve targets and monitor KPI's
• Experience in performance management and getting the best from your teams will be highly regarded
• Customer focused with superior customer service skills
• Strong retail, financial and business acumen
• Excellent time management skills with the ability to prioritise and achieve within timelines
  

Benefits to you:

• Become a leader within one of Australia’s most-loved department stores
• Career development and progression opportunities, local and national
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!
  

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).