Front Desk Concierge & Workplace Experience

MYER; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts

Learning and development

Lifestyle benefits

Job summary

MyerGroup's new Store Support Office in South Melbourne is seeking a dedicated Receptionist/Concierge to welcome visitors and support a cohesive workplace experience across brands. You will manage the concierge desk, greet guests, coordinate directions, and ensure security and access passes are issued efficiently.

Reporting to the Workplace Experience Manager, you will handle visitor management, help with mail, and assist in maintaining a safe, professional, and welcoming environment where teams

Qualifications

• Previous experience in a corporate reception, concierge, customer service, or front-of-house role.
• Experience supporting access management, parking administration, onboarding activities or other workplace operations, and associated technology, is advantageous.
• Exceptional customer service skills with a warm, professional and approachable manner.
• Highly organised with the ability to manage competing priorities and maintain attention to detail.
• Ability to work independently and take ownership of day-to-day responsibilities.
• Commitment to maintaining high standards of presentation, safety, security and workplace experience.

Responsibilities

• Create a professional first impression for all visitors, contractors and suppliers.
• Manage visitor arrivals and departures through visitor management systems and ensure a high standard of reception and lobby areas.
• Provide directions and wayfinding support to ensure a seamless onsite experience.
• Administer access passes, parking and lockers in line with security requirements.
• Support the broader Workplace Experience team, including mail room duties and other tasks as needed.

Skills

Customer service excellence

Communication skills

Organisational skills

Problem solving

Independent worker

Tools

Visitor management systems

Job description

MyerGroup's new Store Support Office in South Melbourne is seeking a dedicated Receptionist/Concierge to welcome visitors and support a cohesive workplace experience across brands. You will manage the concierge desk, greet guests, coordinate directions, and ensure security and access passes are issued efficiently.

Reporting to the Workplace Experience Manager, you will handle visitor management, help with mail, and assist in maintaining a safe, professional, and welcoming environment where teams