Client Services & Administration Officer

Kerin Health; Parkes Shire Council; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kerin Health is seeking a warm, organised Client Services and Administration Officer to join our team. You’ll be the friendly face at reception, support therapists and keep appointments running smoothly.

The role involves welcoming clients, booking and managing appointments, handling enquiries, processing payments and assisting with social media content and student placements. A professional, compassionate approach is essential.

Qualifications

• Previous experience in reception, administration, health or allied health is highly regarded.
• Excellent attention to detail and strong computer skills.
• Able to work independently and as part of a team, with a professional and approachable manner.
• Willingness to learn systems and processes, and provide excellent client service.

Responsibilities

• Welcoming clients and providing friendly, professional reception support.
• Booking and managing appointments.
• Managing client enquiries, cancellations and waitlists.
• Creating and maintaining client files and forms.
• Processing payments and invoices.
• Monitoring and responding to reception email inbox.
• Supporting our Pilates services and social media content.
• Assisting with student placements and pre-employment bookings.
• Keeping reception organised and maintaining a welcoming appearance.
• Supporting wider Kerin Health team with general administration.

Skills

Warm & Friendly

Highly Organised

Great Communicator

Team Player

Proactive

Calm Under Pressure

Tech-Savvy

Tools

Splose

Tyro Health

Stripe

Momence

Gmail

Canva

NDIS administration

Job description

We’re looking for a Client Services & Administration Officer to join our wonderful team!

Kerin Health is looking for a warm, organised and people-focused Client Services and Administration Officer to join our team!

At Kerin Health, our administration team is so much more than the first friendly face our clients see. We are the heart of the clinic, helping clients, supporting our therapists, keeping appointments running smoothly and making sure all the behind-the-scenes administration is taken care of.

If you love helping people, enjoy being organised and are someone who can confidently juggle a busy day while still providing a warm and welcoming experience, we'd love to hear from you.

About the role

This is a varied role where no two days are exactly the same.

You will be involved in:

• Welcoming clients and providing friendly, professional reception support
• Booking and managing appointments
• Managing client enquiries, cancellations and waitlists
• Creating and maintaining client files and forms
• Processing payments and invoices
• Monitoring and responding to the reception Email inbox
• Supporting our Pilates services
• Responding to client enquiries through Facebook, Instagram and other platforms
• Assisting with weekly social media content and Instagram Stories
• Supporting work experience students and student placements
• Assisting with pre-employment bookings and administration
• Keeping reception organised, welcoming and looking its best
• Supporting the wider Kerin Health team with general administration as required
• Ensuring that the Team Hub is updated as required.

What we’re looking for

We're looking for someone who is:

• Warm & Friendly
  You genuinely enjoy talking to people and making clients feel welcome and supported.
• Highly Organised
  You can keep on top of multiple tasks, follow processes and make sure nothing falls through the cracks.
• Confident with Technology
  You don't need to know every system on day one, but you are comfortable learning new software and enjoy figuring things out. Experience with systems such as Splose, Tyro, Stripe, Gmail, Canva or Momence would be an advantage.
• A Great Communicator
  You can communicate professionally and compassionately with clients, therapists, families and external organisations.
• A Team Player
  You are happy to pitch in, help your colleagues and contribute to a positive workplace culture.
• Proactive
  You notice what needs doing and get on with it. We love someone who doesn't always need to be asked!
• Calm Under Pressure
  Our clinic can be busy, and you'll need to be able to prioritise tasks while maintaining a friendly and professional approach.

You'll be joining a supportive and welcoming team working across allied health, disability, paediatrics and Pilates. You'll have the opportunity to make a genuine difference to the experience of our clients while working alongside a passionate team of professionals.

We value:

• A supportive team environment
• A friendly and welcoming workplace
• Great relationships with our clients and families
• Professionalism with a personal touch
• Opportunities to learn and grow
• A positive workplace culture where everyone contributes

The Essentials

Previous experience in reception, administration, health, allied health or a similar client-facing environment would be highly regarded.

You will need:

• Excellent attention to detail
• Strong computer and administrative skills
• The ability to work independently and as part of a team
• A professional and approachable manner
• A willingness to learn our systems and processes
• A genuine commitment to providing excellent client service
• Experience with Splose, Tyro Health, Stripe, Momence, Canva and/or NDIS administration would be advantageous, but training will be provided to the right person.

Think this could be you?

If you're someone who loves people, enjoys being organised and wants to be part of a team that makes a difference every day, we'd love to hear from you!

Come and join the Kerin Health family and be part of creating a welcoming, professional and positive experience for every client who walks through our doors.

Applications close for this role 6 October 2026 and the successful applicant would start in November 2026.

REAL EMPLOYEE EXPERIENCES

Our team members share what it’s really like to work at Kerin Health.