Client Experience & Front Desk Coordinator

Saint Serene Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Saint Serene Pty Ltd in Hawthorn seeks a polished, organised Front of House Coordinator to manage the client experience and keep the clinic running smoothly.

This fast-paced role blends reception, hospitality, client communication, social media and clinic operations, requiring initiative, reliability and a calm demeanor. You will greet clients, manage bookings, support clinicians and help maintain presentation across daily shifts.

Qualifications

• Experience in front-of-house or reception roles is advantageous.
• Strong organisational and multitasking abilities are essential.
• Excellent client communication and interpersonal skills required.

Responsibilities

• Greet clients and manage the client experience
• Prepare customised beverages
• Manage bookings and client appointments
• Send personalised videos and text messages to clients
• Manage client confirmations and follow-ups
• Post Instagram Stories throughout the day
• Film treatments and clinic activity
• Edit simple social media content using CapCut
• Open and close the clinic
• Clean and flip treatment rooms
• Maintain clinic cleanliness and presentation
• Support clinicians with daily needs
• Stay aware of the clinic schedule and what happens next

Skills

Client communication

Hospitality

Reception

Social media

Clinic operations

Multitasking

Calm under pressure

Initiative

Tools

CapCut

Job description

Saint Serene Pty Ltd in Hawthorn seeks a polished, organised Front of House Coordinator to manage the client experience and keep the clinic running smoothly.

This fast-paced role blends reception, hospitality, client communication, social media and clinic operations, requiring initiative, reliability and a calm demeanor. You will greet clients, manage bookings, support clinicians and help maintain presentation across daily shifts.