Receptionist & Administration Officer

White Oak; Australia; Remote; AUD 48,000 - 60,000; Full time

Job summary

White Oak is seeking a Receptionist / Administration Assistant in Australia. You will welcome clients, handle calls and emails, process mail, and provide admin support to keep the office running smoothly in an aged care setting.

Ideal for someone organised with a customer-service mindset, willing to learn, and available full-time Mon–Fri 8:30am–5:00pm. A friendly, supportive team culture awaits in a values-driven organisation dedicated to helping older Australians.

Qualifications

• Strong customer service and communication skills are essential.
• Demonstrated organisational ability and attention to detail.
• Proficiency with Microsoft Office and data entry tasks.
• NDIS Worker Screening Check (or ability to obtain) required.

Responsibilities

• Greet clients, visitors and team members professionally.
• Answer and direct incoming phone calls and emails.
• Manage reception emails, mail and deliveries.
• Scan, file and maintain records.
• Perform data entry and general admin tasks.
• Prepare basic letters and forms and manage office supplies.
• Provide day-to-day admin support to the team.
• Support office organisation and efficiency.

Skills

Customer service

Great communication

Organisational skills

Attention to detail

Data entry

Teamwork

Education

High school certificate or equivalent

Tools

Microsoft Office

Job description

For over 25 years, White Oak has been helping West Australians remain connected, independent, and thriving in their own homes and communities. We are proud of the quality care we deliver and the supportive workplace culture we have created. As our organisation continues to expand, we invite enthusiastic, compassionate, and committed individuals to join the White Oak family and help us make a positive difference every day.

Job Description

About the Role

At White Oak, we believe every phone call, email and visit is an opportunity to make someone's day a little brighter.

We're looking for a Receptionist / Administration Assistant to join our friendly team. This is an excellent entry-level opportunity for someone who enjoys helping people, takes pride in being organised, and is looking to build a rewarding career in administration within the aged care sector. Working as part of a supportive team, you'll play an important role in keeping our office running smoothly while contributing to positive experiences for those we support.

What will you be doing?

• Greeting clients, visitors and team members with a warm and professional approach.
• Answering and directing incoming phone calls.
• Monitoring and responding to reception email enquiries.
• Managing incoming and outgoing mail and deliveries.
• Scanning, filing and maintaining records.
• Completing data entry and general administration tasks.
• Preparing basic letters, forms and correspondence.
• Helping maintain office supplies and stationery.
• Providing day-to-day administrative support to the wider team.
• Assisting with a variety of tasks that keep the office organised and running efficiently.

Why Join White Oak?

More than just a reception role, this is an opportunity to become part of a caring, values-driven organisation that has been supporting West Australians for over 25 years. You'll work alongside a friendly and supportive team, gain valuable administration experience, and make a meaningful contribution to helping older people remain connected, independent and thriving in their own homes and communities.

Desired Skills and Experience

About You

You'll thrive in this role if you enjoy helping people, are naturally organised and take pride in providing great customer service.

We're looking for someone who has:

• A friendly, positive and professional attitude.
• Strong communication and interpersonal skills.
• Good attention to detail and organisational skills.
• Confidence using computers and Microsoft Office programs.
• A willingness to learn and take on new challenges.
• The ability to juggle tasks and stay calm when things get busy.
• Previous customer service, reception or administration experience is welcome, but not essential.
• Full-time availability (Monday to Friday, 8:30am to 5:00pm)
• NDIS Worker Screening Check (or ability to obtain)

Most importantly, we're looking for someone who shares our values, enjoys supporting others, and is committed to delivering exceptional service to our clients and team every day!