Receptionist Administration Assistant

Fresh Hope Communities; Newcastle-Maitland; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities in Maitland, NSW seeks a warm and capable Receptionist Administration Assistant to be the first point of contact for residents, families and visitors, ensuring a welcoming atmosphere and smooth daily operations.

In this busy role you will handle calls, bookings, inquiries, and provide admin support to the leadership team, with a focus on accuracy, customer care, and compliance.

Qualifications

• Experience in reception/administration in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Excellent communication and organisational abilities.
• Proficient with Microsoft Office Suite.

Responsibilities

• Create a welcoming, professional reception for residents, families and staff.
• Manage calls, enquiries, visitors, mail, bookings and customer support.
• Coordinate visitor screening, access cards and ICT assets.
• Provide administrative support to leadership, including scheduling and communications.
• Process invoices and records with accuracy and attention to detail.

Skills

Reception experience

Customer service

Communication skills

MS Office

Job description

Receptionist Administration Assistant – Maitland, NSW

Permanent - Full Time, 38 hours per week. Located in East Maitland, NSW at our residential care service.

Salary packaging – novated leasing options. Birthday leave – take time to celebrate with your friends and family.

Job Description

Receptionist Administration Assistant you\'ll be the friendly face and first point of contact for our residential care home, creating a warm welcome for residents, families, visitors and staff. This is a rewarding opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering exceptional customer service while keeping operations running smoothly behind the scenes.

Responsibilities

• Create a welcoming, professional and "feel like home" experience for residents, families, visitors, contractors, health professionals and staff.
• Deliver outstanding reception services, including managing calls, enquiries, visitors, mail, bookings and customer support with warmth and professionalism.
• Coordinate visitor screening, access cards, keys, ICT asset tracking and day-to-day reception operations to ensure the home runs smoothly.
• Provide high-quality administrative support to the leadership team, including scheduling, correspondence, document preparation, events and communications.
• Process invoices, visa card reconciliations, records management and office administration tasks with a high level of accuracy and attention to detail.
• Build positive relationships across the home and contribute to a customer-focused culture that reflects our values.

Essentials

• Previous Reception and/or Administration Support experience in a fast-paced environment.
• Exceptional customer service, communication and interpersonal skills with the ability to remain calm and professional when managing competing priorities.
• Strong organisational skills, attention to detail and the ability to effectively juggle multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and confidence using administration systems and technology.
• Current Criminal History Check suitable for aged care, or willingness to obtain one.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home. For almost 90 years, we have provided quality support and lifestyle choices across retirement, residential and respite settings. We are an Equal Opportunity employer and we value inclusion and diversity.

We’d love to hear from you! Apply now