Receptionist

Darling Downs Dental Group; Toowoomba Regional; On-site; AUD 38,000 - 54,000; Part time

Job summary

Access Dental Services is a locally owned dental practice with a busy team who care about doing things properly.

You’ll learn how to manage the day-to-day running of a busy front desk, including answering calls, booking appointments, welcoming patients and handling payments.

We’re looking for someone reliable, friendly and eager to learn, who will stay calm under pressure, communicate clearly and help the team keep things moving smoothly.

There is training and support to help you grow in the role.

Qualifications

• You might be the right person for us if you are friendly, approachable and enjoy helping people.
• Turn up when you say you will and take commitments seriously.
• Listen when you’re trained, and actually put it into practice.
• Take notes, learn from mistakes and keep improving.

Responsibilities

• Answering and managing calls.
• Booking and managing appointments.
• Welcoming patients and managing check-in/check-out.
• Recalls, confirmations, and cancellations.
• Processing payments and daily front office tasks.
• Working closely with our clinical team.

Skills

Reliability

Communication

Customer service

Team player

Willingness to learn

Organised

Listening

Problem solving

Time management

Job description

We're looking for someone who wants to learn, wants to be part of a team and takes pride in doing a really good job.

Maybe you're looking for your next step. Maybe you're returning to work. Maybe you're simply ready to do something more and build some new skills.

Whatever your reason, we're looking for someone who is reliable, switched on, friendly and willing to learn.

But you have to meet us halfway.

We will give you the training, support and time to learn our systems.

In return, we expect you to show up, listen, learn, ask questions, take the training onboard and keep improving.

What we’re looking for

You might be the right person for us if you:

• Are friendly, approachable and genuinely enjoy helping people
• Turn up when you say you will and take your commitments seriously
• Listen when you’re being trained, and actually put it into practice
• Ask questions when you don’t understand something
• Take notes, learn from mistakes and don’t need to be told the same thing repeatedly
• Notice what needs doing and get on with it
• Can stay calm and organised when things get busy
• Take responsibility rather than making excuses
• Want to become confident and capable in your role
• Enjoy being part of a team and are willing to help the people around you

We’re not expecting you to know everything.

We are expecting you to want to learn.

What you’ll learn

As part of our front office team, you’ll learn how to manage the day to day running of a busy dental reception, including:

• Answering and managing calls
• Booking and managing appointments
• Welcoming patients and managing check-in and check-out
• Recalls, confirmations and cancellations
• Patient communication and follow-up
• Working closely with our clinical team
• Processing payments
• Managing daily front office tasks

There is a lot to learn.

That’s okay.

You won’t be expected to know it all on day one. You’ll receive training and support as you learn.

The Hours

This is a casual position offering approximately 8.5 days per fortnight, with the opportunity to pick up additional days.

The following availability is essential:

• Every Friday – approximately 8:15am-5:15pm
• Every Monday – approximately 10:00am-6:30pm
• Every second Saturday – approximately 8:15am-1:15pm
• Other days of the week are negotiable. Hours are approximately 8:15am-5:15pm

If these hours don’t work for you, please don’t apply.

About us

Access Dental Services is a locally owned dental practice with a busy team who care about doing things properly.

Our reception team is incredibly important to us.

You’re the first person many of our patients speak to. You’re helping keep the clinical team organised. You’re managing appointments, solving problems and making sure the day keeps moving.

We need people we can rely on.

• People who show up.
• People who communicate.
• People who help each other.
• People who take their training seriously.
• People who care about getting better.
• And most importantly you’ll like to have a laugh too.

Tell us about you

We don’t need a huge cover letter.

Just tell us:

• Why are you interested in this role?
• What makes you someone a team can rely on?
• What are you hoping to learn?

And finally…

Tell us one completely random fact about yourself.

Favourite food. Hidden talent. Weird hobby. Something you’re unnecessarily passionate about.

We want to meet the person behind the résumé.

We need you to bring the attitude, reliability and willingness to learn.

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