Receptionist

C.Inc Pty; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Coogee Bay Hotel in Sydney's eastern suburbs is seeking an experienced Receptionist to ensure smooth front office operations and deliver high levels of guest service.

The role covers reservations, phone handling, guest check-ins/outs, and maintaining a polished reception area. The ideal candidate has CMS Front Office experience, strong communication skills, and the ability to work weekends.

Join a multi-award-winning venue that values presentation, reliability, and guest satisfaction.

Qualifications

• Experience in hospitality front office operations.
• Excellent communication and presentation skills.
• Ability to manage reservations and guest inquiries.

Responsibilities

• Handle front desk duties and guest check-ins/outs.
• Respond to emails and phone reservations promptly.
• Maintain relationships with guests and encourage repeat business.
• Answer and redirect phone calls in a professional manner.
• Respond to reservation emails and manage inquiries.
• Have knowledge of current packages, room rates and configurations.
• Ensure presentation of all accommodation areas is maintained to a high standard.
• Report incidents involving property damage, accidents or injuries to the manager.

Skills

Front desk operations

Customer service

Phone handling

Communication skills

MS Office

Tools

CMS Front Office system

Job description

A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach and has everything under the one roof.

We are seeking an experienced Receptionist to be responsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.

Key areas of responsibility include:

• Administrative duties - including reservations, responding to emails, accounts & cash handling
• Answer and redirect phone calls in a timely and professional manner
• Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business
• Ensure Hotel guests are attended to in a timely and efficient manner
• Action all Guest check-in and checkouts
• Respond to reservation emails
• Take and respond to phone reservations
• Have a good knowledge of current packages, room rates and room configurations
• Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times
• Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager

Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.

Other essential attributes to be successful in this role:

• Previous experience in similar role
• Ability to work 4-5 shifts a week, including weekends
• Experience with CMS Front Office system an advantage
• Excellent verbal and written communication skills
• Ability to work in a busy customer environment
• Flexibility and reliability
• Good working knowledge of Microsoft Office applications
• Excellent attention to detail
• Ability to work under pressure

In return for your commitment you will be provided with an opportunity for development and growth within a supportive, fun and progressive hotel group.

If you feel you can demonstrate the above listed criteria, supported by experience in a similar role,