Front Desk & Guest Experience Specialist

C.Inc Pty; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Coogee Bay Hotel in Sydney's eastern suburbs is seeking an experienced Receptionist to ensure smooth front office operations and deliver high levels of guest service.

The role covers reservations, phone handling, guest check-ins/outs, and maintaining a polished reception area. The ideal candidate has CMS Front Office experience, strong communication skills, and the ability to work weekends.

Join a multi-award-winning venue that values presentation, reliability, and guest satisfaction.

Qualifications

• Experience in hospitality front office operations.
• Excellent communication and presentation skills.
• Ability to manage reservations and guest inquiries.

Responsibilities

• Handle front desk duties and guest check-ins/outs.
• Respond to emails and phone reservations promptly.
• Maintain relationships with guests and encourage repeat business.
• Answer and redirect phone calls in a professional manner.
• Respond to reservation emails and manage inquiries.
• Have knowledge of current packages, room rates and configurations.
• Ensure presentation of all accommodation areas is maintained to a high standard.
• Report incidents involving property damage, accidents or injuries to the manager.

Skills

Front desk operations

Customer service

Phone handling

Communication skills

MS Office

Tools

CMS Front Office system

Job description

Coogee Bay Hotel in Sydney's eastern suburbs is seeking an experienced Receptionist to ensure smooth front office operations and deliver high levels of guest service.

The role covers reservations, phone handling, guest check-ins/outs, and maintaining a polished reception area. The ideal candidate has CMS Front Office experience, strong communication skills, and the ability to work weekends.

Join a multi-award-winning venue that values presentation, reliability, and guest satisfaction.