Receptionist

C!NC Hotels; Randwick City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Coogee Bay Hotel in Sydney's Eastern Suburbs is seeking an experienced Receptionist to ensure efficient front office operations and provide guests with a high level of service. The role includes handling reservations, emails, and phone queries while ensuring prompt guest check-in/check-out and maintaining room standards.

The ideal candidate will have experience with CMS Front Office systems, exceptional customer service, and presentation skills, plus a solid understanding of the hospitality

Qualifications

• Experience in hospitality front desk operations with strong guest-service focus.
• Proven ability to manage multiple tasks including reservations, emails, and phone handling.
• Excellent verbal and written communication skills; professional presentation.

Responsibilities

• Handle reservations and respond to emails and inquiries.
• Answer and redirect phone calls professionally.
• Develop and maintain relationships with guests and prospective clients to encourage repeat business.
• Ensure guests are attended to promptly and check-in/check-out efficiently.
• Respond to reservation emails and phone reservations; maintain knowledge of packages and room rates.
• Ensure accommodation areas are maintained to a high standard and report incidents to the manager.

Skills

Front Office Experience

Customer Service

Communication Skills

MS Office

Attention to Detail

Work Under Pressure

Weekend Availability

CMS Front Office

Tools

CMS Front Office System

Job description

A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach, and has everything under the one roof.

We are seeking an experienced Receptionist to beresponsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.

Key areas of responsibility include:

• Administrative duties – including reservations, responding to emails, accounts & cash handling
• Answer and redirect phone calls in a timely and professional manner
• Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business
• Ensure Hotel guests are attended to in a timely and efficient manner
• Action all Guest check-in and checkouts
• Respond to reservation emails
• Take and respond to phone reservations
• Have a good knowledge of current packages, room rates and room configurations
• Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times
• Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager

Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.

Other essential attributes to be successful in this role:

• Previous experience in similar role
• Ability to work 4 - 5 shifts a week, including weekends
• Experience with CMS Front Office system an advantage
• Excellent verbal and written communication skills
• Ability to work in a busy customer environment
• Flexibility and reliability
• Good working knowledge of Microsoft Office applications
• Excellent attention to detail
• Ability to work under pressure

In return for your commitment you will be provided with an opportunity for development and growth within a supportive, fun and progressive hotel group.