Receptionist

On Demand HR; Shellharbour; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

On-site parking underneath theBuilding

Shopping centre across the road

Handover & training from retiring RE

Staff events & lunches

Job summary

Shellharbour Accounting & Business Advisers is seeking an experienced Receptionist to join our team in Shellharbour City Centre. You will greet clients, answer calls, book appointments for accountants, and support daily office operations.

You should have several years of front desk or admin experience, be proficient in Outlook and Word, and comfortable using online portals to download reports. This is a full-time, on-site role with training from the retiring receptionist.

Qualifications

• Several years of front desk reception or office administration experience.
• Experience answering and directing a high volume of inbound calls and greeting visitors.
• Clear, polite communication with clients in person and over the phone.
• Experience managing appointments or bookings in a calendar or booking system.
• Proficiency in Microsoft Outlook and Word, including typing and correspondence formatting.
• Comfort using online portals and databases, including downloading reports.

Responsibilities

• Greeting clients and visitors at the front desk and directing inquiries.
• Booking appointments for the accountants in the calendar.
• Handling mail and client correspondence, including typing letters.
• Scanning and filing documents and maintaining client files.
• Managing meeting rooms and supporting office operations.
• Logging into tax portals to download reports for the team.

Skills

Front desk experience

Call handling

Customer communication

Calendar management

MS Outlook & Word

Data entry

Office administration

Job description

Shellharbour Accounting & Business Advisers is an accounting firm in Shellharbour City Centre, working with business owners and individuals across a diverse range of clients. Our team of Chartered Accountants provides accounting, tax, business advisory, financial advisory, self-managed super fund and bookkeeping services.

Our reception team is the first point of contact for clients and supports the accounting team with the day-to-day running of the office. Our Directors are hands-on, and our team enjoys the work they do. This role replaces our long-standing receptionist, who is retiring.

About Us

Shellharbour Accounting & Business Advisers is an accounting firm in Shellharbour City Centre, working with business owners and individuals across a diverse range of clients. Our team of Chartered Accountants provides accounting, tax, business advisory, financial advisory, self-managed super fund and bookkeeping services.

Our reception team is the first point of contact for clients and supports the accounting team with the day-to-day running of the office. Our Directors are hands-on, and our team enjoys the work they do. This role replaces our long-standing receptionist, who is retiring.

About the Role

We are currently looking for an experienced Receptionist to join our team. Key duties will include:

• Greeting clients and visitors at the front desk, and answering and directing inbound calls
  
• Booking appointments for the accountants in the calendar
  
• Collecting and processing mail and client correspondence, including typing letters
  
• Scanning and filing documents and maintaining client files
  
• Managing meeting rooms
  
• Logging into the tax agent portal and downloading reports for the accounting team
  
• Liaising with the Australian Taxation Office as required
  
• Making debtor follow-up calls and sending debtor emails
  
• Data entry and general administrative support for the accounting team
  
• Wiping down desks and keeping reception and shared office areas clean and tidy
  

Requirements

We are seeking a candidate who:

• Has several years of experience in a front desk reception or office administration role
  
• Has experience answering and directing a high volume of inbound calls and greeting visitors in person
  
• Communicates clearly and politely with clients, both in person and over the phone
  
• Has experience managing appointments or bookings in a calendar or booking system
  
• Is proficient in Microsoft Outlook and Word, including typing and formatting letters and correspondence
  
• Is comfortable using online portals and databases, including logging in, navigating and downloading reports
  
• Is available to work full time, 9:00am to 5:00pm, Monday to Friday
  

Highly desirable:

• Has reception or administration experience in an accounting firm, medical or dental practice, or legal practice
  
• Has experience contacting clients by phone and email to follow up, such as overdue account reminders
  
• Has experience working with the Australian Taxation Office or tax agent portals
  

Benefits

Why you will love working with us:

• A genuinely great team: friendly, down-to-earth people who support one another and enjoy working together
  
• Supportive bosses who value you: approachable management who appreciate your contribution and want you to succeed
  
• Work-life balance: a professional weekday role with time to focus on life outside work
  
• A welcoming, positive workplace: a team that values personality, a sense of humour and a positive attitude
  
• Build great client relationships: be the first point of contact and help create a welcoming experience for our clients
  
• Room to learn and grow: develop your skills and build confidence as you grow with the business
  
• Enjoy coming to work: a team that values its people, recognises their efforts and makes the workplace an enjoyable place to be
  
• Staff lunches and team events: social events with the team such as lunches, 30 June lunches, Melbourne Cup outings and Christmas parties
  
• On-site parking underneath the building
  
• Across the road from a major shopping centre, with lunch options nearby
  
• Handover and training from the long-standing receptionist you are replacing