Compassionate Front Desk & Admin Coordinator

Right at Home; Campbelltown; On-site; AUD 34,440 - 41,328; Part time

Benefits offered by this job

Supportive team environment

Training and development opportunities

Part-time schedule with potential for consistent hours

Job summary

A leading home care provider in Campbelltown is seeking a Receptionist/Administrator to provide exceptional service at the front desk and over the phone. Responsibilities include managing client communications, assisting the care coordination team with administrative tasks, and liaising with vendors. Candidates should have strong organizational skills and experience in customer service. This part-time role offers training and development opportunities in healthcare administration, delivering a supportive team environment.

Qualifications

• Proven experience in a receptionist, administrative assistant, or customer service role.
• Clear and friendly phone manner.
• Ability to handle sensitive information with discretion.

Responsibilities

• Serve as the first point of contact for all incoming calls, emails, and visitors.
• Provide general administrative support to the care coordination team.
• Liaise with associated providers and vendors to request service quotes.
• Schedule and coordinate appointments for the sales team.

Skills

Verbal and written communication skills

Organizational skills

Time-management skills

Proficiency in Microsoft Office Suite

Compassionate and empathetic nature

Job description

Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™, to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.

Right About You!™

Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home’s RightPeople ™ , we have ensured that whatever makes our employees tick, Right About You! ™ has it covered.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.

We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

Search and Apply Now

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

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NOTE: This job can longer be applied for.

The Receptionist & Administrative Assistant is a vital frontline role, responsible for providing exceptional telephone and front-desk service to clients, families, and team members. This position requires a proactive, organized, and compassionate individual who can efficiently manage multiple administrative tasks in a fast-paced environment, ensuring smooth daily operations.

Key Responsibilities

1. Client & Stakeholder Communication (Primary Duty)

• Serve as the first point of contact for all incoming phone calls, emails, and walk-in visitors, providing a warm, professional, and helpful experience.
• Accurately take and record detailed messages, ensuring they are promptly directed to the appropriate care coordinator, manager, or team member.
• Make outgoing calls to clients to confirm appointments, gather feedback, or provide basic updates as directed.

2. Administrative & Clerical Support

• Provide general administrative support to the care coordination and management teams.
• Assist with filing, photocopying, scanning, and data entry to maintain organized physical and digital client records.
• Lodge documents and forms online via relevant portals (e.g., NDIS provider portal, client management systems) following strict confidentiality protocols.

3. Vendor and Provider Coordination

• Liaise with associated providers and vendors (e.g., medical equipment suppliers, therapists) to request service quotes in a timely manner.
• Track quotation requests and follow up as needed to ensure deadlines are met.
• Maintain a database of key vendor contacts and service agreements.

4. Sales and Appointment Support

• Schedule and coordinate appointments for the sales team with prospective clients and their families.
• Manage the sales team’s calendar, send appointment confirmations, and prepare introductory information packets for meetings.
• Log lead information from inquiries into the company’s CRM or client management system.

Qualifications and Experience

• Proven experience in a receptionist, administrative assistant, or customer service role.
• Exceptional verbal and written communication skills, with a clear and friendly phone manner.
• Strong organizational and time-management skills, with a keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software quickly (e.g., client management systems, CRM platforms).
• Ability to handle sensitive and confidential information with discretion and integrity.
• A compassionate and empathetic nature, with an understanding of the in-home care environment being a strong advantage.

What We Offer

• A supportive and rewarding team environment.
• Part-time schedule with potential for consistent hours.
• Training and development opportunities in the healthcare administration sector.

What We Offer

Why Join Right at Home Macarthur Penrith?

We are a leading home care provider dedicated to deliveringholistic, high-quality care. You’ll be part of a team that valuesdignity, respect, and compassion– and you’ll be empowered to make a genuine difference in the lives of our clients.