Receptionist

Cable Melbourne Pty; Melbourne; Hybride; AUD 32 000 - 42 000; Temps partiel

Avantages offerts par ce poste

Product allowance

Discounts on brands

Free onsite parking

Company events

Résumé du poste

Austin Group in Malvern is seeking an experienced receptionist for a permanent part-time role, Monday to Thursday, 9:30am–4:30pm (26 hours per week). You will be the friendly face of the Support Office, welcoming visitors, handling calls and emails, and supporting store, product and order inquiries.

You will join a family-owned business known for exceptional service and a welcoming culture. If you are organised, proactive and enjoy helping others, this is a great opportunity with a healthy

Qualifications

• Experience in receptionist, customer service or administration roles.
• Strong phone manner and professional presentation.
• Ability to deliver outstanding customer experiences with empathy.

Responsabilités

• Greet and assist visitors in a friendly, professional manner.
• Handle phone calls and email enquiries efficiently.
• Provide customer service to internal and external stakeholders.
• Resolve enquiries and complaints with empathy.
• Assist with stores, products, promotions, online orders and returns.
• Coordinate mail and courier services.
• Maintain accurate records and travel bookings.
• Support event coordination and general admin.

Connaissances

Receptionist experience

Customer service

Organisational skills

Multitasking

Outlook/Word/Excel

Outils

Outlook

Word

Excel

Description du poste

The Role

We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.

Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.

We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we're looking for someone who is warm, professional, proactive and enjoys helping others.

This is a permanent part-time opportunity, working Monday to Thursday from 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while providing the opportunity to remain a valued and integral member of our Support Office team. For candidates seeking additional hours, full-time employment can also be considered.

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner
• Manage incoming phone calls and email enquiries efficiently
• Deliver exceptional customer service to both internal and external stakeholders
• Resolve customer enquiries and complaints with empathy and professionalism
• Provide assistance regarding stores, products, promotions, online orders and returns
• Coordinate incoming and outgoing mail and courier services
• Maintain accurate customer and administrative records
• Manage company travel bookings and arrangements
• Assist with conference, event and meeting coordination
• Support office facilities, stationery and general administrative requirements
• Contribute to the ongoing improvement of office systems and processes

About You

To be successful in this role, you will bring:

• Previous experience in a Receptionist, Customer Service or Administration role
• An exceptional telephone manner and professional presentation
• A genuine passion for delivering outstanding customer experiences
• Strong organisational and time management skills
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• A positive, proactive and approachable attitude
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• The ability to remain calm and solution-focused in a fast-paced environment

Why join Austin Group?

• Permanent part-time opportunity offering excellent work-life balance
• Generous product allowance
• 50% discount across GAZMAN, Perri Cutten and Cable Melbourne
• Free onsite parking at our Malvern Support Office
• Opportunities to attend company events, conferences and celebrations
• A supportive leadership team and collaborative culture
• The opportunity to build your career with one of Australia's leading fashion groups.