Part-Time Front Desk & Customer Experience Pro

Cable; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Product discount

Free onsite parking

Company events

Career development

Supportive leadership

Job summary

Austin Group in Malvern is seeking a part-time Receptionist to manage incoming inquiries, greet visitors and support Office operations. You will handle phone calls, emails, and help with travel bookings and mail.

The role requires friendly, proactive attitude, strong organisational skills and proficiency in Outlook, Word and Excel. We offer a healthy work-life balance, on-site parking, and 50% staff product discounts across GAZMAN, Perri Cutten and Cable Melbourne.

Qualifications

• Experience in Receptionist/Customer Service/Administration roles.
• Excellent phone manner and professional presentation.
• Ability to deliver outstanding customer experiences and manage priorities.

Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Manage incoming calls and email enquiries efficiently.
• Provide exceptional customer service to internal and external stakeholders.
• Resolve customer enquiries and complaints with empathy and professionalism.
• Coordinate stores, products, promotions, online orders and returns.
• Manage mail and courier services.
• Maintain accurate customer and administrative records.
• Assist with travel bookings and conference/meeting coordination.
• Support facilities, stationery and general admin requirements.
• Contribute to improvements of office systems and processes.

Skills

Customer service

Organization

Communication

Multitasking

Tools

Microsoft Office

Job description

Austin Group in Malvern is seeking a part-time Receptionist to manage incoming inquiries, greet visitors and support Office operations. You will handle phone calls, emails, and help with travel bookings and mail.

The role requires friendly, proactive attitude, strong organisational skills and proficiency in Outlook, Word and Excel. We offer a healthy work-life balance, on-site parking, and 50% staff product discounts across GAZMAN, Perri Cutten and Cable Melbourne.