Receptionist

Austin Group; City of Melbourne; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Product allowance

50% discount across GAZMAN, Perri Cutt

50% discount across Gazman, Perri Cutt

Free onsite parking at Malvern office

Company events and celebrations

Job summary

Austin Group is seeking a part-time Receptionist to join our Support Office in Malvern. You will be the face of the company, handling enquiries, coordinating admin tasks and supporting stakeholders with a warm, proactive approach.

Reporting to the Executive Assistant to the CEO, you’ll contribute to a welcoming culture and exceptional service while balancing 26 hours per week Mon-Thu, 9:30am–4:30pm.

Qualifications

• Experience in Receptionist, Customer Service or Administration roles.
• Exceptional telephone manner and professional presentation.
• Genuine passion for delivering outstanding customer experiences.
• Strong organisational and time management skills.
• Ability to multitask and manage competing priorities.
• Excellent communication and problem-solving skills.
• Positive, proactive and approachable attitude.
• MS Office proficiency including Outlook, Word and Excel.

Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Manage incoming phone calls and email inquiries efficiently.
• Deliver exceptional customer service to internal and external stakeholders.
• Resolve customer inquiries and complaints with empathy and professionalism.
• Provide assistance regarding stores, products, promotions, online orders and returns.
• Coordinate incoming and outgoing mail and courier services.
• Maintain accurate customer and administrative records.
• Manage company travel bookings and arrangements.
• Assist with conference, event and meeting coordination.
• Support office facilities, stationery and general administrative requirements.
• Contribute to the ongoing improvement of office systems and processes.

Skills

Customer service

Administration

Telephone manners

Organisation

Communication

Problem solving

Multitasking

MS Office

Tools

Outlook

Word

Excel

Job description

The Role

We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern. Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations. We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we're looking for someone who is warm, professional, proactive and enjoys helping others. This is a permanent part-time opportunity working Monday to Thursday, 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while remaining an integral part of our Support Office team.

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner
• Manage incoming phone calls and email enquiries efficiently
• Deliver exceptional customer service to both internal and external stakeholders
• Resolve customer enquiries and complaints with empathy and professionalism
• Provide assistance regarding stores, products, promotions, online orders and returns
• Coordinate incoming and outgoing mail and courier services
• Maintain accurate customer and administrative records
• Manage company travel bookings and arrangements
• Assist with conference, event and meeting coordination
• Support office facilities, stationery and general administrative requirements
• Contribute to the ongoing improvement of office systems and processes

About You

To be successful in this role, you will bring:

• Previous experience in a Receptionist, Customer Service or Administration role
• An exceptional telephone manner and professional presentation
• A genuine passion for delivering outstanding customer experiences
• Strong organisational and time management skills
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• A positive, proactive and approachable attitude
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• The ability to remain calm and solution-focused in a fast-paced environment

Why join Austin Group?

• Permanent part-time opportunity offering excellent work-life balance
• Generous product allowance
• 50% discount across GAZMAN, Perri Cutten and Cable Melbourne
• Free onsite parking at our Malvern Support Office
• Opportunities to attend company events, conferences and celebrations
• A supportive leadership team and collaborative culture
• The opportunity to build your career with one of Australia's leading fashion groups.

Who We Are

Austin Group is one of Australia’s leading fashion groups—proudly family-owned and home to iconic brands GAZMAN, Cable and Perri Cutten. We connect with customers through more than 140 stores and over 150 wholesale partners across Australia and New Zealand.

Our Culture

Austin Group’s family-driven culture is built on authenticity, passion and a commitment to delivering exceptional experiences. We foster a collaborative, proactive and positive environment where our people are empowered to innovate, grow and make a meaningful impact every day.

Team Testimonials:

I'm proud to be part of a brand that inspires me to grow as both a leader and an individual. After 27 years in the industry, the support, passion, and drive across the business is unmatched. I'm excited to lead our Cable team into the next chapter of the brand.

Belinda | GM Cable Melbourne

Working at Austin Group has been a refreshing experience. From day one I've felt part of a supportive, collaborative, family-run business with room to grow, try new things and make a real impact in a fast-paced, energising environment.

Jamie | Support Office