Receptionist

Cable; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Product discount

Free onsite parking

Company events

Career development

Supportive leadership

Job summary

Austin Group in Malvern is seeking a part-time Receptionist to manage incoming inquiries, greet visitors and support Office operations. You will handle phone calls, emails, and help with travel bookings and mail.

The role requires friendly, proactive attitude, strong organisational skills and proficiency in Outlook, Word and Excel. We offer a healthy work-life balance, on-site parking, and 50% staff product discounts across GAZMAN, Perri Cutten and Cable Melbourne.

Qualifications

• Experience in Receptionist/Customer Service/Administration roles.
• Excellent phone manner and professional presentation.
• Ability to deliver outstanding customer experiences and manage priorities.

Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Manage incoming calls and email enquiries efficiently.
• Provide exceptional customer service to internal and external stakeholders.
• Resolve customer enquiries and complaints with empathy and professionalism.
• Coordinate stores, products, promotions, online orders and returns.
• Manage mail and courier services.
• Maintain accurate customer and administrative records.
• Assist with travel bookings and conference/meeting coordination.
• Support facilities, stationery and general admin requirements.
• Contribute to improvements of office systems and processes.

Skills

Customer service

Organization

Communication

Multitasking

Tools

Microsoft Office

Job description

The Role We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern. Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations. We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we're looking for someone who is warm, professional, proactive and enjoys helping others. This is a permanent part-time opportunity, working Monday to Thursday from 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while providing the opportunity to remain a valued and integral member of our Support Office team. For candidates seeking additional hours, full-time employment can also be considered.

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner
• Manage incoming phone calls and email enquiries efficiently
• Deliver exceptional customer service to both internal and external stakeholders
• Resolve customer enquiries and complaints with empathy and professionalism
• Provide assistance regarding stores, products, promotions, online orders and returns
• Coordinate incoming and outgoing mail and courier services
• Maintain accurate customer and administrative records
• Manage company travel bookings and arrangements
• Assist with conference, event and meeting coordination
• Support office facilities, stationery and general administrative requirements
• Contribute to the ongoing improvement of office systems and processes

About You

• Previous experience in a Receptionist, Customer Service or Administration role
• An exceptional telephone manner and professional presentation
• A genuine passion for delivering outstanding customer experiences
• Strong organisational and time management skills
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• A positive, proactive and approachable attitude
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• The ability to remain calm and solution-focused in a fast-paced environment

Why join Austin Group?

• Permanent part-time opportunity offering excellent work-life balance
• Generous product allowance 50% discount across GAZMAN, Perri Cutten and Cable Melbourne
• Free onsite parking at our Malvern Support Office
• Opportunities to attend company events, conferences and celebrations
• A supportive leadership team and collaborative culture
• The opportunity to build your career with one of Australia's leading fashion groups.