Receptionist

Colonial Group; City of Melbourne; On-site; AUD 36,000 - 42,000; Part time

Benefits offered by this job

Generous product allowance

50% discount across Gazman, Perri Cut2

Free onsite parking at Malvern

Job summary

Austin Group in Malvern is seeking a part-time Receptionist to be the friendly face of our Support Office. You’ll handle inquiries, support internal stakeholders and help maintain efficient office operations.

This permanent part-time role runs Monday to Thursday, 9:30am to 4:30pm (26 hours/week), offering a strong work-life balance and a welcoming team culture.

Qualifications

• Experience in Receptionist, Customer Service or Administration roles.
• Exceptional telephone manner and professional presentation.
• Passion for delivering outstanding customer experiences.
• Strong organisational and time management skills.
• Ability to multitask and manage competing priorities.
• Calm, solution-focused in a fast-paced environment.

Responsibilities

• Welcome and assist visitors in a professional and friendly manner.
• Manage incoming phone calls and email enquiries efficiently.
• Deliver exceptional customer service to internal and external stakeholders.
• Resolve customer enquiries and complaints with empathy and professionalism.
• Provide assistance regarding stores, products, promotions, online orders and returns.
• Coordinate incoming and outgoing mail and courier services.
• Maintain accurate customer and administrative records.
• Manage company travel bookings and arrangements.
• Assist with conference, event and meeting coordination.
• Support office facilities, stationery and general administrative requirements.
• Contribute to the ongoing improvement of office systems and processes.

Skills

Reception experience

Telephone etiquette

Organisational skills

Customer service

MS Office

Tools

MS Outlook

MS Word

MS Excel

Job description

The Role

We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.

Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.

We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we’re looking for someone who is warm, professional, proactive and enjoys helping others.

This is a permanent part-time opportunity working Monday to Thursday, 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while remaining an integral part of our Support Office team.

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner
• Manage incoming phone calls and email enquiries efficiently
• Deliver exceptional customer service to both internal and external stakeholders
• Resolve customer enquiries and complaints with empathy and professionalism
• Provide assistance regarding stores, products, promotions, online orders and returns
• Coordinate incoming and outgoing mail and courier services
• Maintain accurate customer and administrative records
• Manage company travel bookings and arrangements
• Assist with conference, event and meeting coordination
• Support office facilities, stationery and general administrative requirements
• Contribute to the ongoing improvement of office systems and processes

About You

To be successful in this role, you will bring:

• Previous experience in a Receptionist, Customer Service or Administration role
• An exceptional telephone manner and professional presentation
• A genuine passion for delivering outstanding customer experiences
• Strong organisational and time management skills
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• A positive, proactive and approachable attitude
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• The ability to remain calm and solution-focused in a fast-paced environment

Why join Austin Group?

• Permanent part-time opportunity offering excellent work-life balance
• Generous product allowance
• 50% discount across GAZMAN, Perri Cutten and Cable Melbourne
• Free onsite parking at our Malvern Support Office
• Opportunities to attend company events, conferences and celebrations
• A supportive leadership team and collaborative culture
• The opportunity to build your career with one of Australia's leading fashion groups.