Receptionist | Retail

Austin Group; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

50% discount across GAZMAN, Perri Cutt

Free onsite parking

Attend company events and conferences

Job summary

Austin Group is seeking a friendly, experienced Receptionist to join the Support Office in Malvern. This permanent part-time role (26 hours/week, Mon-Thu 9:30am-4:30pm) offers a balanced schedule with potential for full-time hours.

You will manage enquiries, greet visitors, coordinate administration and support travel, events and records. We value a warm, proactive communicator with solid MS Office skills and a can-do attitude.

Qualifications

• Experience in Receptionist, customer service or administration.
• Excellent telephone manner and professional presentation.
• Strong organisation and time management skills.
• Ability to multitask and handle competing priorities.
• Excellent communication and problem-solving abilities.
• Positive, proactive and approachable attitude.
• Intermediate MS Office (Outlook, Word, Excel).

Responsibilities

• Welcome and assist visitors in a professional manner.
• Manage phone calls and email enquiries efficiently.
• Deliver excellent customer service to stakeholders.
• Resolve enquiries and complaints with empathy.
• Assist with stores, products, promotions, online orders and returns.
• Coordinate mail and courier services.
• Maintain accurate customer and admin records.
• Support travel bookings and event coordination.
• Assist with office facilities and general administration.
• Contribute to ongoing office systems improvements.

Skills

Customer service

Administration

Organization

Multi-tasking

Communication

Telephone manners

Microsoft Office

Tools

Microsoft Office Suite

Job description

We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.

Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an important role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.

We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we're looking for someone who is warm, professional, proactive and enjoys helping others.

This is a permanent part-time opportunity, working Monday to Thursday from 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while providing the opportunity to remain a valued and integral member of our Support Office team. For candidates seeking additional hours, full-time employment can also be considered.

Key Responsibilities

• Welcome and assist visitors in a professional and friendly manner
• Manage incoming phone calls and email enquiries efficiently
• Deliver exceptional customer service to both internal and external stakeholders
• Resolve customer enquiries and complaints with empathy and professionalism
• Provide assistance regarding stores, products, promotions, online orders and returns
• Coordinate incoming and outgoing mail and courier services
• Maintain accurate customer and administrative records
• Manage company travel bookings and arrangements
• Assist with conference, event and meeting coordination
• Support office facilities, stationery and general administrative requirements
• Contribute to the ongoing improvement of office systems and processes

About You

To be successful in this role, you will bring:

• Previous experience in a Receptionist, Customer Service or Administration role
• An exceptional telephone manner and professional presentation
• Strong organisational and time management skills
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• A positive, proactive and approachable attitude
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• The ability to remain calm and solution-focused in a fast-paced environment
• Permanent part‑time opportunity offering excellent work‑life balance
• 50% discount across GAZMAN, Perri Cutten and Cable Melbourne
• Free onsite parking at our Malvern Support Office
• Opportunities to attend company events, conferences and celebrations
• A supportive leadership team and collaborative culture
• The opportunity to build your career with one of Australia’s leading fashion groups.

Who we are

Austin Group is one of Australia’s leading fashion groups—proudly family‑owned and home to iconic brands GAZMAN, Cable and Perri Cutten. We connect with customers through more than 140 stores and over 150 wholesale partners across Australia and New Zealand.

Our Culture

Austin Group’s family‑driven culture is built on authenticity, passion and a commitment to delivering exceptional experiences. We foster a collaborative, proactive and positive environment where our people are empowered to innovate, grow and make a meaningful impact every day.

“I’m proud to be part of a brand that inspires me to grow as both a leader and an individual. After 27 years in the industry, the support, passion, and drive across the business is unmatched. I’m excited to lead our Cable team into the next chapter of the brand.” Belinda | GM Cable Melbourne

“Working at Austin Group has been a refreshing experience. From day one I’ve felt part of a supportive, collaborative, family‑run business with room to grow, try new things and make a real impact in a fast‑paced, energising environment.” Jamie | Support Office