Receptionist

ForHealth Group; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

EAP

Flare benefits platform

Novated lease

Fitness Passport

Dental discount

Private health insurance

Job summary

ForHealth Group in Melbourne is seeking a Casual Medical Receptionist at our Elsternwick practice to provide high-quality patient service at the front desk.

You will greet patients, collect details, schedule appointments, answer calls, and support clinicians with admin tasks, contributing to a smooth patient journey.

We value friendly, detail‑oriented team players; knowledge of Pracsoft/Medtech is a plus, and flexibility for closing shifts is welcome.

Qualifications

• Experience in front-desk or medical reception is preferred.
• Excellent communication and telephone manner.
• Able to multi-task and prioritise in a busy environment.
• Knowledge of Pracsoft or Medtech is advantageous.
• Professional presentation and reliability.

Responsibilities

• Greet patients and check-in at the Centre.
• Enter patient details into the database.
• Schedule appointments as needed.
• Answer phone calls and handle inquiries.
• Provide general administration support.

Skills

Customer service

Telephone etiquette

Multitasking

Detail-oriented

Pracsoft/Medtech knowledge

Job description

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Opportunity

We are looking for a Casual Medical Receptionist to join ourElsternwick practice to be a key team member working collaborativelywithin the practice, providing high quality customer service all patients.This role will see you managing a busy front desk reception, welcoming patients to the Centre, supporting health care professionals as well as general administration duties.

What's in It for You

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

Key Responsibilities

• Greeting patients and welcoming them into our Centre.
• Collecting & entering patient details into the database.
• Scheduling appointments (when required).
• Answering telephone calls & enquiries.
• Administration support and other ad hoc duties.

Our Ideal Candidate

• Exceptional customer service skills with previous customer service experience an advantage.
• Excellent communication skills including a professional & personable telephone manner.
• Detail-orientated.
• Ability to multi-task and prioritise.
• Knowledge of Pracsoft/Medtech is an advantage.
• Ability to work as part of a multifaceted team and independently.
• Neat and professionalpresentation.
• Available for closing shifts

Why Choose Us

• A dynamic work environment rooted in purpose and values.
• Ample training, development opportunities, and internal growth pathways.
• The chance to make your mark in a company dedicated to fostering Australia's well-being.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).