Receptionist

ForHealth Group; Tweed Heads; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

EAP program

Flare benefits

Novated leases

Fitness Passport

Dental discount for staff

Medibank discount

Job summary

ForHealth Group is seeking a Casual Medical Receptionist at our Tweed Heads practice to join a collaborative team, deliver high-quality customer service to patients, and support health care professionals with front desk and general administration duties.

In this role you will manage a busy reception, welcome patients, collect and enter patient details, and handle appointments and phone enquiries while contributing to a positive, patient-centered environment.

Qualifications

• Exceptional customer service skills.
• Excellent communication including a professional telephone manner.
• Detail-oriented.
• Ability to multi-task and prioritise.
• Knowledge of Pracsoft/Medtech is an advantage.
• Ability to work as part of a multifaceted team and independently.
• Neat and professional presentation.

Responsibilities

• Greeting patients and welcoming them into our Centre.
• Collecting & entering patient details into the database.
• Scheduling appointments (when required).
• Answering telephone calls & enquiries.
• Administration support and other ad hoc duties.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

Teamwork

Independence

Tools

Pracsoft/Medtech

Job description

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Opportunity

We are looking for a Casual Medical Receptionist to join ourTweed Headspractice to be a key team member working collaborativelywithin the practice, providing high quality customer service all patients.This role will see you managing a busy front desk reception, welcoming patients to the Centre, supporting health care professionals as well as general administration duties.

What's in It for You

Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice

Everyday savings on groceries, retail, utilities and more through the Flare benefits platform

Salary packaging options including novated leases for vehicles with running costs included

Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide

20% discount on dental services for employees and their families

Discounted Medibank private health insurance (hospital & extras cover)

Key Responsibilities

Greeting patients and welcoming them into our Centre.

Collecting & entering patient details into the database.

Scheduling appointments (when required).

Answering telephone calls & enquiries.

Administration support and other ad hoc duties.

Our Ideal Candidate

To excel in this role, you'll possess:

Exceptional customer service skills with previous customer service experience an advantage.

Excellent communication skills including a professional & personable telephone manner.

Detail-orientated.

Ability to multi-task and prioritise.

Knowledge of Pracsoft/Medtech is an advantage.

Ability to work as part of a multifaceted team and independently.

Neat and professionalpresentation.

Why Choose Us

By becoming a part of our accomplished team, you'll access:

A dynamic work environment rooted in purpose and values.

Ample training, development opportunities, and internal growth pathways.

The chance to make your mark in a company dedicated to fostering Australia's well-being.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).