Receptionist

Arcare Aged Care; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Arcare Aged Care Melbourne is seeking a friendly receptionist to provide a welcoming front-of-house experience for residents, families and visitors. You will manage calls, assist with administration and support rostering to help run a warm, well-organised residence.

As a valued member of the operations team, you will interact with residents and staff, addressing queries and ensuring smooth daily activities. Australian working rights and NDIS Worker Screening are required.

Qualifications

• Sound administrative skills with rostering experience.
• Experience using scheduling software is desirable.
• Adaptable, collaborative and eager to learn.
• Friendly, clear communication with residents and staff.

Responsibilities

• Welcoming residents, visitors and families to create a positive atmosphere.
• Manage incoming calls and direct inquiries to appropriate departments.
• Schedule appointments with medical professionals and service providers.
• Register and monitor visitors, ensuring safety protocols are followed.
• Provide information and connect residents with staff as needed.
• Assist with rostering, filing, data entry and mail/deliveries.

Skills

Administrative skills

rostering support

Collaborative

Communication skills

Tools

Humanforce

Time Target

Job description

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• State-of-the-art facilities and beautiful working environment
• Professional development opportunities

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willingness to learn
• Collaborative approach
• Friendly and effective communication abilities

About Arcare

As one of Australia's leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer.