Receptionist

FTA Accountants; Maroochydore; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative team

Flexible working arrangements

Growth opportunities

Training and support

Job summary

FTA Accountants in Maroochydore is seeking a professional Receptionist to be the first contact for clients and visitors, ensuring a positive first impression and smooth operation of the practice.

The role can be full-time or part-time and based in our Maroochydore office. You will support the administrative team and contribute to client satisfaction through excellent service and efficient office management.

Qualifications

• Proven experience as Receptionist or front-of-house / administrative role.
• Excellent communication and interpersonal skills with professionalism under pressure.
• Strong organisational abilities and attention to detail.
• Proficiency in Microsoft Office and experience with office management systems or scheduling software.
• Professional telephone manner and ability to handle multiple calls efficiently.
• Ability to work independently and as part of a team with a flexible approach.
• High level of discretion and ability to maintain confidentiality.
• Reliable, punctual and committed to customer service.
• Experience in accounting or professional services environment desirable but not essential.

Responsibilities

• Greeting and welcoming clients, visitors and delivery personnel with professionalism.
• Managing the reception desk, answering and directing phone calls promptly and courteously.
• Scheduling and confirming client appointments using office management systems.
• Processing mail, parcels and general office correspondence.
• Maintaining accurate records and databases related to client enquiries and appointments.
• Providing administrative support to accounting staff as required.
• Handling general office duties including filing, photocopying and data entry.
• Assisting with client onboarding processes and documentation.
• Maintaining a clean, professional and organised reception area.
• Supporting the team with administrative projects and tasks as needed.

Skills

Receptionist experience

Communication skills

Organisational skills

Microsoft Office

Appointment scheduling software

Office management systems

Phone handling

Teamwork

Discretion/confidentiality

Tools

Microsoft Office

Appointment scheduling software

Job description

FTA Accountants is a dynamic and growing accounting firm committed to delivering exceptional financial services and personalised support to our clients. We pride ourselves on creating a welcoming, professional environment where our team can thrive and develop their careers. Our values centre on integrity, expertise, and client-focused service, making us a trusted partner for businesses across the Sunshine Coast, South Burnett, South West and North Lakes regions.

About the role

We are seeking a professional and personable Receptionist to join FTA Accountants on a full-time or part-time basis. Based in our Maroochydore office, you will be the first point of contact for our clients and visitors, playing a crucial role in creating a positive first impression and ensuring the smooth operation of our practice. This position is integral to our administrative team and directly impacts client satisfaction and the overall efficiency of our office.

Key responsibilities

• Greeting and welcoming clients, visitors and delivery personnel with professionalism and warmth
• Managing the reception desk, answering and directing phone calls promptly and courteously
• Scheduling and confirming client appointments using office management systems
• Processing mail, parcels and general office correspondence
• Maintaining accurate records and databases related to client enquiries and appointments
• Providing administrative support to accounting staff as required
• Handling general office duties including filing, photocopying and data entry
• Assisting with client onboarding processes and gathering necessary documentation
• Maintaining a clean, professional and organised reception area
• Supporting the team with various administrative projects and tasks as needed

What we're looking for

• Proven experience working as a Receptionist or in a similar front-of-house administrative role
• Excellent communication and interpersonal skills with the ability to remain professional and composed under pressure
• Strong organisational abilities and attention to detail
• Proficiency in Microsoft Office applications and experience with office management systems or appointment scheduling software
• Professional telephone manner and ability to handle multiple calls efficiently
• Ability to work independently and as part of a team, with a flexible and adaptable approach
• High level of discretion and ability to maintain confidentiality
• Reliable, punctual and committed to delivering excellent customer service
• Experience in an accounting or professional services environment is desirable but not essential

What we offer

At FTA Accountants, we value our employees and are committed to creating a supportive workplace where you can succeed. We offer:

• Competitive salary package commensurate with experience
• Opportunities for professional development and skills enhancement
• A collaborative and friendly team environment
• Flexible working arrangements where possible
• Professional growth opportunities within our expanding practice
• Access to ongoing training and support

We encourage applications from all candidates and are committed to fostering an inclusive workplace. If you require any adjustments or support during the recruitment process, please don't hesitate to get in touch.