Receptionist

Davidson; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Varied role

Supportive team

Professional environment

Job summary

Davidson is seeking a capable Receptionist to become an integral part of a busy, service-based office in South East Queensland. You will be the first point of contact for customers, visitors and contractors, while providing essential administrative support across the business.

You will handle calls, greet guests, manage inboxes, assist scheduling and keep customer data up to date in internal systems. A proactive, reliable and well-organised professional will thrive in this varied role.

Qualifications

• Previous reception, customer service or administration experience.
• Strong communication skills and a confident phone manner.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities in a fast paced environment.
• Proficiency with Microsoft Office and willingness to learn new systems.
• Proactive and reliable approach to work.

Responsibilities

• Answering and directing incoming phone calls and responding to general enquiries.
• Greeting visitors and managing front of house requirements.
• Monitoring shared inboxes and directing correspondence to the appropriate team members.
• Providing general administrative support including data entry, document preparation and filing.
• Assisting the scheduling team with incoming calls, customer updates and appointment coordination.
• Updating customer and job information within internal systems.
• Supporting the team with ad hoc administration as required.
• Maintaining an organised, professional and welcoming office environment.

Skills

Reception experience

Customer service

Phone etiquette

Organisational skills

Team player

Tools

Microsoft Office

Job description

About the Company

Our client is a well established service based organisation supporting residential and commercial customers across South East Queensland. With a busy operational team and a strong focus on customer service, they are looking for a capable and personable Receptionist to become an integral part of their office.

This is an opportunity to join a close knit team where you will be the first point of contact for customers while also providing valuable administrative support across the broader business.

About the Role

As Receptionist, you will be responsible for keeping the front office running smoothly and providing a professional first impression to customers, contractors and visitors.

• Answering and directing incoming phone calls and responding to general enquiries
• Greeting visitors and managing front of house requirements
• Monitoring shared inboxes and directing correspondence to the appropriate team members
• Providing general administrative support including data entry, document preparation and filing
• Assisting the scheduling team with incoming calls, customer updates and appointment coordination
• Updating customer and job information within internal systems
• Supporting the team with ad hoc administration as required
• Helping maintain an organised, professional and welcoming office environment

About You

You will be someone who enjoys being busy, working with people and helping a team stay organised.

To be successful, you will ideally bring:

• Previous reception, customer service or administration experience
• Strong communication skills and a confident phone manner
• Excellent organisation and attention to detail
• The ability to manage competing priorities in a fast paced environment
• Confidence using Microsoft Office and learning new systems
• A proactive attitude and willingness to jump in and assist wherever needed
• A reliable and professional approach to your work

Experience within trades, construction, property, maintenance or another service based environment would be advantageous but is not essential.

The Benefits

• Join an established and busy service based business
• Varied role combining reception, administration and operational support
• Supportive and close knit office environment
• Opportunity to build broader administration and scheduling experience
• Stable, full time opportunity with plenty of variety