Receptionist

South Coast Radiology; Mackay Regional; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

No weekend work

Comprehensive one-on-one training

Discounted imaging services for staff

Uniforms provided

Paid parental leave

Employee recognition and rewards

Job summary

Mackay Radiology is seeking a motivated Medical Receptionist to join our busy team in Mackay. You will be the first point of contact, delivering a welcoming, compassionate patient experience while supporting daily clinic operations.

In this role, you will greet patients, register them, handle enquiries, manage appointments using Karisma RIS, and process payments. You will work with radiologists and administrative staff to ensure smooth patient flow and accurate documentation.

Qualifications

• Experience in medical administration or patient-facing healthcare environments.
• Strong communication and interpersonal skills with empathy.
• Excellent keyboard and data-entry skills with attention to detail.

Responsibilities

• Greet patients and provide professional, compassionate service.
• Register patients and process documentation.
• Manage incoming calls and patient/referrer inquiries.
• Schedule and manage appointments using Karisma RIS.
• Provide appointment information and preparation requirements.
• Coordinate appointments to support efficient clinic workflows.
• Explain fees, Medicare rebates, DVA and third-party claims.
• Process patient payments (EFTPOS and cash).
• Complete end-of-day billing and reporting tasks.
• Collaborate with clinical, technical and admin teams to deliver a great patient experience.

Skills

Customer service

Communication

Data entry

Organisational skills

Tools

Karisma RIS

Job description

Medical Receptionist – Mackay Radiology

Full-Time | Monday to Friday | No Weekends

Are you an experienced Medical Receptionist or customer service professional looking to build your career in healthcare?

Mackay Radiology

Mackay Radiology is seeking a motivated and patient-focused Medical Receptionist to join our busy and supportive team in Mackay.

As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience while supporting the smooth day-to-day operation of our clinic.

Working alongside experienced Radiologists, technical and administration teams, you’ll gain exposure across a broad range of medical imaging services and have the opportunity to further develop your skills within a specialist healthcare environment.

About The Role

This is a permanent full-time position, working 38 hours per week Monday to Friday with no weekend work.

Reporting to the Clerical in Charge, your responsibilities will include:

• Welcoming patients and providing professional, compassionate and efficient service.
• Registering patients and processing relevant documentation.
• Managing incoming calls and responding to patient and referrer enquiries.
• Scheduling and managing appointments using our RIS system, Karisma.
• Providing patients with preparation requirements and relevant appointment information.
• Coordinating appointments to support efficient clinic workflows.
• Providing information regarding fees, Medicare rebates, DVA and third-party insurance claims.
• Processing patient accounts, EFTPOS and cash payments.
• Completing end-of-day processes including billing, Medicare and DVA batching, report follow-up and clinic closures.
• Working collaboratively with our clinical, technical and administration teams to deliver an exceptional patient experience.

About You

You will bring a warm, professional approach and enjoy working in a busy, patient-focused environment.

Ideally, You Will Have

• Previous experience within medical administration, radiology or another patient-facing healthcare environment.
• An understanding of medical terminology or an interest in developing your knowledge.
• Strong communication and interpersonal skills, with the ability to demonstrate care, compassion and empathy.
• Excellent keyboard and data-entry skills with strong attention to detail.
• Strong organisation and multitasking skills, with the ability to manage competing priorities.
• Confidence working in a fast-paced environment and solving problems as they arise.
• The ability to work both independently and collaboratively within a team.
• EFTPOS and cash-handling experience.
• A commitment to ongoing learning and professional development.

FOR YOU

At Mackay Radiology, we want you to build a rewarding career with us. You’ll benefit from:

• Monday to Friday hours with no weekends, supporting a great work-life balance.
• Comprehensive one-on-one training with an experienced trainer.
• A supportive and experienced team who will help you develop your knowledge and skills.
• Opportunities to expand your understanding of medical terminology and diagnostic imaging.
• Career development opportunities within Mackay Radiology, South Coast Radiology and the wider IDX Group.
• Discounted imaging services for employees and immediate family.
• Uniforms provided and annual salary reviews.
• Paid parental leave.
• Employee recognition and rewards programs.
• Access to discounts across hundreds of retailers, health and wellbeing initiatives and our Employee Assistance Program.

About Us

Mackay Radiology, part of South Coast Radiology and the Integral Diagnostics (IDX Group), provides comprehensive diagnostic imaging services to the Mackay community.

Our services include MRI, CT, Digital Radiography, Ultrasound, Bone Mineral Density, Nuclear Medicine and Dental Imaging.

As part of IDX, one of the leading diagnostic imaging providers across Australia and New Zealand, our teams benefit from the scale and opportunities of a growing healthcare organisation while continuing to provide high-quality, patient-centred care within their local communities.

We are committed to investing in our people, technology and services and providing an environment where our employees can continue to learn, develop and build rewarding careers.

Ready to Join Us?

If you're passionate about providing exceptional patient service and would like to develop your career within medical imaging, we'd love to hear from you.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.