Receptionist

Belgravia PRO; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Job summary

BelgraviaPRO is seeking a friendly Receptionist to manage guest service on South Stradbroke Island, including face-to-face and phone support. The role starts as casual with potential for permanent placement, reporting to Park Manager, and includes admin duties and training on the in-house booking system.

You will need a customer-first approach, a willingness to learn, and availability across weekends and public holidays. CPR, police check, and Working with Children checks are required.

Qualifications

• Customer service excellence is required.
• Professional and personable telephone manners are essential.
• Experience handling cash and EFTPOS transactions.
• Willingness to learn booking systems and processes.

Responsibilities

• Greet guests face-to-face and over the phone with a friendly, professional manner.
• Manage reception duties and guest inquiries with accuracy.
• Operate the in-house booking system and assist with administrative tasks.
• Assist with cash handling and payments.
• Maintain cleanliness and support a 7-day week roster including weekends and public holidays.

Skills

Customer service

Telephone etiquette

Cash handling

EFTPOS transactions

Teamwork

Flexible hours

Booking systems

Tools

RMS 9+ (Online Reservation System)

Job description

QLD, South Stradbroke Island - South Stradbroke 4216

• Be part of a dynamic and growing team
• Flexible work conditions
• Casual positions available

A fantastic opportunity exists for the right candidate to manage the hospitality at beautiful South Stradbroke Island campground.

The Role

We are seeking to hire bright and enthusiastic candidates to work in the role of a Receptionist at South Stradbroke Island. Employment will commence as a casual but consideration for a permanent role will be given to the right candidate.

Reporting to the Park Manager, this role involves delivering exceptional service to our guests - face to face and over the phone - as well as assisting with administrative tasks.

The role will require you to use the in-house accommodation booking system. Full training will be offered. An intermediate computer knowledge would be highly regarded.

About you

You will be friendly, enthusiastic and available to work over a 7-day week roster including weekends, evenings and public holidays.

You will bring to the role:

• Fantastic customer service;
• Professional and personable telephone manner;
• Experience with computerised booking systems and good computer skills;
• Willingness to learn and apply our systems and processes;
• Experience handling cash and EFTPOS transactions;
• Flexible attitude to hours, including availability on weekends and at short notice.
• Ensure the cleaning is completed in a timely manner
• Ability to work in a team environment

ESSENTIAL:

• Current CPR
• National Police Check clearance upon onboarding
• Working with Children's Check NSW or equivalent

DESIRABLE:

• RMS 9+(Online Reservation System) or similar guest reservation system would be
• highly regardedbut not necessary
• Minimum 2 years experience in a similar role

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks. Park management presents exciting, flexible and lifestyle-focused careers.

If you are passionate about customer service and realise the tremendous opportunity that these roles offer and want to utilise your skills and experience as a Relief Park Manager, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.