Receptionist

Arcare Aged Care; City of Wyndham; On-site; AUD 43,000 - 47,000; Full time

Benefits offered by this job

Employee discounts

Employee Assistance Program

Professional development opportunities

Job summary

Arcare Aged Care is seeking a courteous Receptionist to welcome residents, families and visitors, manage calls, and support administration in a busy, high-ground care environment.

You will schedule appointments, monitor visitors, and ensure safety protocols are followed while contributing to a warm, well-run residence. Australian work rights and the ability to obtain an NDIS Worker Screening Check are required.

Qualifications

• Sound administrative skills with rostering support.
• Experience with scheduling software such as Humanforce or Time Target (desirable).
• Adaptable, collaborative and customer-focused communicator.
• Willingness to learn and grow with the team.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and connecting them with staff.
• Assisting with administrative tasks, rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Administrative skills

Scheduling software

Communication

Team collaboration

Job description

Great Hourly Rate + Super

Payrate per hour: $31.36 to $34.17

Full time: Monday to Friday 0900-1700

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high growth sector
• State-of-the-art facilities and beautiful working environment
• Professional development opportunities
• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
• Employee Assistance Program
• Reward & Recognition programs
• Interstate reach & mobility options

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willingness to learn
• Collaborative approach
• Friendly and effective communication abilities

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Arcare values diversity within our workforce and is an equal opportunity employer.