Receptionist and Roster coordinator

Arcare Aged Care; Cocoroc; On-site; AUD 62,000 - 68,000; Full time

Benefits offered by this job

Exclusive employee discounts (Apple, (

Exclusive employee discounts (Apple,

Job summary

Arcare Aged Care is seeking a friendly and professional Receptionist to deliver warm front-of-house service for residents, families and visitors in an Arcare residence. You will manage calls, bookings, and visitor screening while supporting rostering and administrative tasks to keep operations running smoothly.

This role requires efficient communication, a positive attitude and the ability to coordinate with multiple staff members to maintain a welcoming environment across shifts.

Qualifications

• Sound administrative skills with rostering support.
• Experience using scheduling software such as Humanforce or Time Target (desirable).
• Adaptable and willingness to learn.
• Collaborative approach in a team environment.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.

Skills

Administrative skills

Scheduling software knowledge

Adaptable

Collaborative approach

Friendly communication

Tools

Humanforce

Time Target

Job description

Great Hourly Rate + Super

Payrate per hour: $31.36 to $34.17

Full time: Monday to Friday 0900-1700

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high growth sector
• State-of-the-art facilities and beautiful working environment
• Professional development opportunities
• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
• Employee Assistance Program
• Reward & Recognition programs
• Interstate reach & mobility options

About The Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your Key Responsibilities Will Be

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willingness to learn
• Collaborative approach
• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer.