Receptionist

Arcare; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive employee discounts

Employee Assistance Program

Reward & Recognition programs

Mobility options

State-of-the-art facilities

Positive workplace culture

Job summary

Arcare is seeking a friendly Receptionist to ensure a welcoming front-of-house experience for residents, families and visitors. You will manage calls, direct inquiries, schedule appointments and support administrative tasks within a busy aged care residence.

As a valued part of the administration team, you will help maintain secure procedures, accurate records and a warm, professional environment for all who enter. This role is based in Victoria, Australia.

Qualifications

• Sound administrative skills with the ability to support rostering and team allocations.
• Experience using employee scheduling software such as Humanforce or Time Target is desirable.
• Adaptable, passionate and willing to learn.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing queries and connecting them with staff.
• Assisting with administrative tasks such as rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Administrative skills

Scheduling/rostering

Communication skills

Attention to detail

Tools

Humanforce

Time Target

Job description

• Supportive leadership and a positive workplace culture


• Job security in a high growth sector


• State-of-the-art facilities and beautiful working environment


• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)


• Employee Assistance Program


• Reward & Recognition programs


• Interstate reach & mobility options

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere


• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently


• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed


• Registering and monitoring visitors, ensuring security and safety protocols are followed


• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary


• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations


• Experience using employee scheduling software such as Humanforce or Time Target (desirable)


• Adaptable, passionate and willingness to learn


• Friendly and effective communication abilities

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Our people and culture set us apart and our ongoing focus of working together as one team. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.