Residence Manager

Arcare Aged Care; Gosford; On-site; AUD 110,000 - 150,000; Full time

Job summary

Arcare is seeking a Residence Manager to lead and oversee the operation of one of its NSW residences. You will provide leadership, clinical and operational direction, and ensure a safe, welcoming environment for residents, families and staff.

Responsibilities include staff management across clinical, environmental, catering, lifestyle and administration; collaborating with clinical teams on resident care; budgeting, quality improvement, regulatory compliance, and transparent communication with

Qualifications

• Prior management experience in aged care or health services.
• Understanding of aged care regulations and compliance.
• Excellent communication and leadership skills.

Responsibilities

• Staff Management: Overseeing Leadership roles across Clinical, Environmental, Catering, Lifestyle and Administration.
• Resident Support: Collaborating with clinical staff to meet residents’ physical, emotional and social needs.
• Budgeting and Financial Management: Developing and managing budgets for the Residence.
• Quality Improvement: Implementing quality and continuous improvement initiatives.
• Regulatory Compliance: Ensuring adherence to laws, regulations and industry standards.
• Communication: Maintaining effective communication with residents, families, staff and external stakeholders.

Skills

Staff management

Leadership

Financial accountability

Communication

Problem-solving

Regulatory awareness

Education

AHPRA Registration

Job description

Why Join Arcare?

• Reward & Recognition programs
• Employee Assistance Program
• Job stability with meaningful and deeply rewarding work
• Promotes and Supports a Healthy Work-Life Balance
• Opportunities for Professional Development and Career Progression

About the Role

Arcare believes that care and support is shaped by the quality of the relationships and interactions between residents, families and team members.

The Residence Manager plays a crucial role in creating a safe, supportive, and comfortable environment for Arcare residents. You will ensure that the Residence operates efficiently, provide leadership, direction, care and financial management, while overseeing a diverse workforce. You will be instrumental in the overall success of the Residence, and the well‑being of its' employees and residents.

Your primary duties will be:

• Staff Management: Overseeing and managing Leadership roles, including Clinical, Environmental, Catering, Lifestyle and Administration. This includes hiring, training, and performance evaluations to ensure a competent and well-functioning team.
• Resident Support: Collaborating with clinical staff to ensure that residents receive high-quality care that meets their physical, emotional, and social needs.
• Budgeting and Financial Management: Developing and managing budgets for the Residence, allocating resources effectively to support the needs of residents and staff while maintaining cost-effectiveness.
• Quality Improvement: Implementing quality and continuous improvement initiatives to enhance the overall standard of care and services provided to residents.
• Regulatory Compliance: Ensuring adherence to relevant laws, regulations, and industry standards specific to aged care facilities.
• Communication: Maintaining effective communication with residents, their families, staff, and external stakeholders to address concerns, provide updates, and foster a positive and transparent environment.

What we're looking for

• Previous Management experience in Aged Care or Health Services Sector
• Current AHPRA Registration (desirable)
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices and emerging trends
• Exhibit a high level of financial accountability.
• Excellent verbal and written communication skills
• Proficient in problem-solving, tackling challenges with skill and efficiency
• Exhibit leadership qualities, inspire, and actively support the development of employees

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple; building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Applicants must have Australian Working Rightsand hold (or be willing to obtain) a NDIS Worker Screening Check.

Arcare is proud to celebrate diversity and is an equal opportunity employer.