Receptionist - Hall Veterinary Surgery

VetPartners Australia Pty; Canberra; Presencial; AUD 48 000 - 58 000; Tempo integral

Resumo da oferta

Hall Veterinary Surgery in Canberra is seeking a friendly Veterinary Receptionist to join our busy team. You will be the first contact for clients and pets, providing warm customer service and helping to keep appointments and records organized.

In this full-time role, you will work closely with veterinarians and nurses to ensure smooth daily operations, handle inquiries, payments, and general administration, and maintain a welcoming, empathetic environment for clients during all visits.

Qualificações

• Excellent communication and interpersonal skills.
• Friendly, approachable and compassionate.
• Strong attention to detail and organisational skills.
• Ability to multitask in a busy environment.
• Reliable, professional and well presented.
• Works well independently and as part of a team.
• Genuine passion for animals and their health.
• Enjoys building positive client relationships.
• Empathetic and professional in sensitive situations.
• Reception, administration or customer service experience preferred; veterinary reception experience valued.

Responsabilidades

• Welcoming clients and their pets with warm, friendly service.
• Managing appointments and coordinating the diary.
• Answering calls and responding to emails.
• Processing payments and handling billing enquiries.
• Maintaining client and patient records.
• Liaising with veterinarians and nurses to support smooth daily operations.
• Assisting clients with empathy in difficult circumstances.
• Providing information on appointments, treatments and services.
• General reception and administration duties.
• Maintaining a clean, welcoming reception area.

Conhecimentos

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Reliability

Descrição da oferta de emprego

Veterinary Receptionist – Full-Time

Hall Veterinary Surgery is looking for a friendly, organised and compassionate Veterinary Receptionist to join our dedicated team!

As the first point of contact for our clients and their beloved pets, our reception team plays an essential role in creating a welcoming and positive experience from the moment clients walk through our doors. You will work closely with our veterinarians and nursing team to ensure the smooth and efficient operation of our busy veterinary practice.

About the Role

This is a full-time position suited to someone who is professional, approachable and enjoys working in a fast-paced team environment.

Your day-to-day responsibilities will include:

• Welcoming clients and their pets and providing warm, friendly customer service
• Managing appointments and coordinating the daily diary
• Answering telephone calls and responding to email enquiries
• Processing payments and handling general billing enquiries
• Maintaining accurate and up-to-date client and patient records
• Liaising with veterinarians and veterinary nurses to support the smooth running of the practice
• Assisting clients with empathy, professionalism and understanding, particularly during difficult or emotional circumstances
• Providing information to clients regarding appointments, treatments and general practice services
• General reception, administration and practice support duties
• Helping to maintain a clean, organised and welcoming reception area

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is friendly, approachable and compassionate
• Has strong attention to detail and excellent organisational skills
• Can confidently multitask and prioritise in a busy environment
• Is reliable, professional and well presented
• Works well both independently and as part of a team
• Has a genuine passion for animals and their health and welfare
• Enjoys building positive and lasting relationships with clients
• Comfortable handling sensitive situations with empathy and professionalism
• Previous reception, administration, or customer service experience is preferred, with veterinary or medical reception experience highly regarded.

Why Join Hall Veterinary Surgery?

At Hall Veterinary Surgery, our clients and their pets are at the heart of everything we do. You will be joining a dedicated team that is passionate about providing high-quality veterinary care while supporting our clients through every stage of their pets' lives.

This is an opportunity to become an important part of a caring, professional team where your contribution makes a genuine difference to the experience of pets, their owners and our veterinary staff.