Receptionist

Discovery Parks; Bundaberg; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Discounted park accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks in Bundaberg, Queensland is seeking a friendly Front Office professional to deliver exceptional guest experiences. You will handle check-ins/check-outs, bookings, and guest inquiries, while coordinating with housekeeping and managing routine administrative tasks.

The role requires strong communication, cash handling accuracy, and a flexible schedule including weekends and evenings. A current driver’s license is essential to support park operations.

Qualifications

• Front Office experience in hospitality.
• Passionate about guest experience.
• Proficient computer skills, RMS or similar system.
• Excellent communication and interpersonal skills.
• Accurate cash handling abilities.
• Strong organization and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings.
• Current driver’s license required.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Provide guests with information about the property and local areas.
• Carry out day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Customer service

Communication skills

Cash handling

Interpersonal skills

Attention to detail

Flexibility

Driver's license

Tools

RMS booking system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

Duties

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.