Receptionist

G'day Group; Bundaberg; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation at park sites

Discounts with G'day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G'day Group in Queensland is seeking a friendly Front Office/Guest Services Associate to welcome guests, process check-ins/outs and assist with bookings using RMS or a similar system.

The role requires excellent communication, cash handling accuracy, and flexibility for weekend shifts to ensure memorable stays across our parks network.

Qualifications

• Front office experience in hospitality
• Deliver exceptional guest experience
• Proficient with RMS or comparable reservation system
• Excellent communication and interpersonal skills
• Accurate cash handling
• Strong organisation and attention to detail
• Enthusiastic and positive attitude
• Flexibility to work weekends, public holidays and evenings
• Current driver’s licence required

Responsibilities

• Provide a high standard of customer service
• Process guest check-ins and check-outs
• Use the park booking system to make reservations and manage accounts
• Coordinate with Housekeeping to track readiness of accommodation
• Supply guests information about property and local areas
• Complete day-to-day office administration
• Maintain relationships with park teams, residents and guests

Skills

Front office experience

Guest experience

Communication

Interpersonal skills

Cash handling

Organisational skills

Enthusiastic attitude

Weekend/evening flexibility

Driver's licence

Tools

RMS or booking system

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

Duties

• Providing a high standard of customer service


• Processing guest check-ins and outs


• Accurately using the park booking system to make reservations and manage accounts


• Coordinate with the Housekeeping team to track readiness of accommodation


• Supply guests information regarding property and local areas of interest


• Completing the day-to-day office administration


• Maintain excellent relationships with the park teams, residents and guests

What We Look For

• Previous Front Office experience within the hospitality industry


• Passionate about delivering exceptional Guest experience


• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System


• Excellent communication and interpersonal skills.


• Ability to handle cash transactions accurately.


• Strong organizational skills and attention to detail.


• Enthusiastic and positive attitude.


• Flexibility to work weekends, public holidays, and evenings as needed.


• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.


• Discounts with our G’day Rewards Partners


• Service recognition awards


• Access to Employee Assistance Program


• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.