Reception Services Officer

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Victorian Government - Department of Families, Fairness and Housing in Melbourne is seeking a Reception Services Officer to be the first point of contact, delivering courteous front-desk support and accurate information to clients, service providers and the public.

You will respond to enquiries by phone and in person, refer to the correct team, and maintain a welcoming, professional environment while supporting the office with general administration and data handling as required.

Qualifications

• Clear and courteous communication with the public and staff.
• Professional demeanour in person and over the phone.
• Ability to follow procedures and refer to the right service areas.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and the public.
• Attend appropriately to each enquiry, assess service required and provide the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

THE ROLEThe Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utlising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.Reception Services Officers also undertake general administrative tasks as directed to support the Area.ACCOUNTABILITIES INCLUDEAs part of a team, deliver a high quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.