Reception Lead - HC - Practice Support

Advara HeartCare; City Of Armadale; On-site; AUD 70,000 - 100,000; Full time

Job summary

Advara HeartCare is seeking a Reception Lead – South to support and lead our reception teams across Armadale, Rockingham, Mandurah and Bunbury/Busselton. You’ll drive day-to-day operations and patient service.

If you are organized, approachable and enjoy coaching others, this is your chance to make a bigger impact across a multi-site clinic network and partner with doctors and the admin team.

Qualifications

• Experience in medical reception or administration.
• Strong communication and people skills.
• Calm, solutions-focused approach.
• Genuine commitment to great patient care.
• Ability to work across multiple sites and manage competing priorities.

Responsibilities

• Leading and supporting our southern reception teams.
• Coordinating day-to-day staffing, rosters and coverage.
• Supporting consistent processes and great patient service across our sites.
• Coaching and supporting team members.
• Working closely with doctors and our broader administration team.
• Helping identify and implement ways to make things work better.
• Being the go-to person when the team needs support or guidance.

Skills

Leadership

Medical reception

Staff coordination

Communication

Problem solving

Patient care

Multi-site work

Job description

Ready to take the next step in your medical administration career?

Advara HeartCare is looking for a Reception Lead – South to support and lead our reception teams across Armadale, Rockingham, Mandurah and Bunbury/Busselton.

This is a great opportunity for an experienced medical receptionist or senior administrator who loves people, enjoys solving problems and wants to have a bigger impact across a team.

What you'll be doing

• Leading and supporting our southern reception teams
• Coordinating day-to-day staffing, rosters and coverage
• Supporting consistent processes and great patient service across our sites
• Coaching and supporting team members
• Working closely with doctors and our broader administration team
• Helping identify and implement ways to make things work better
• Being the go-to person when the team needs support or guidance

What we're looking for

We're looking for someone who is organised, approachable, positive and practical, with the confidence to lead a team and have the sometimes-tricky conversations when needed.

You’ll have:

• Experience in medical reception or administration
• Strong communication and people skills
• A calm, solutions-focused approach
• A genuine commitment to great patient care
• The ability to work across multiple sites and manage competing priorities

You don't necessarily need previous leadership experience — if you're someone who naturally steps up, supports others and takes ownership, we'd love to hear from you.

Why Advara?

We’re building a leadership structure that gives our teams more support, better communication and greater consistency across our clinics.

If you care about people, enjoy making things better and are ready for your next challenge, we'd love to hear from you.

What we offer

• 12 weeks paid Parental Leave
• Annual Leave Purchase Scheme
• Employee benefits program, including Fitness Passport and discounts
• Ongoing learning and career development opportunities
• Supportive team culture
• The opportunity to work alongside leading cardiologists